Daisy Vila
Toronto,ON
Summary
Retail professional with over 7 years of experience in sales leadership and store operations. Expertise in exceeding sales targets, coaching high-performing teams, and enhancing customer experiences in dynamic environments. Proven track record in driving KPIs, developing staff, and ensuring operational excellence. Strong leadership skills combined with in-depth product knowledge and a focus on creating positive shopping experiences.
Overview
9
9
years of professional experience
Work History
Sales Lead
Swatch
Etobicoke, Canada
08.2024 - 02.2026
- Lead and motivate team to exceed daily and monthly sales targets
- Coach associates on selling strategies and product knowledge
- Support scheduling, operations, and performance management
- Maintain premium visual standards and exceptional customer experience
Sales Associate
Nike
Etobicoke, Canada
06.2024 - 08.2024
- Achieved personal and team sales goals, contributing to overall store performance
- Delivered high-performance selling in a fast-paced retail environment
- Supported merchandising and inventory replenishment to maintain optimal product availability
Sales Associate
Knix
Etobicoke, Canada
11.2023 - 01.2024
- Cultivated client relationships through personalized selling to enhance customer loyalty
- Assisted customers in selecting appropriate products based on their needs.
- Maintained product displays to ensure an attractive shopping environment.
- Handled transactions efficiently using the point-of-sale system.
Assistant Manager
Danish Pastry House
Etobicoke, Canada
06.2021 - 12.2022
- Managed cash handling, deposits, and inventory control to ensure accuracy and accountability
- Supervised daily store operations, enhancing team performance and operational efficiency
- Ensured high levels of customer satisfaction and service quality
- Assisted with hiring, onboarding, training, and scheduling
Customer Service Representative
McDonald’s
Toronto & Mississauga, Canada
01.2017 - 01.2020
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted customers promptly in a fast-paced environment
- Provided friendly service to customers in a fast-paced environment.
- Coordinated with team members to ensure smooth operations during high-traffic times
- Operated cash register and processed transactions accurately and efficiently.
Education
Criminal & Justice Services -
Humber College
Etobicoke, ONLegal Studies -
San Martin de Porres
PeruSkills
- Sales performance
- Sales forecasting
- Store operations management
- Inventory control
- Cash management
- Visual merchandising
- Customer experience excellence
- Team leadership
- Staff development
- Problem resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Lead
Swatch
08.2024 - 02.2026
Sales Associate
Nike
06.2024 - 08.2024
Sales Associate
Knix
11.2023 - 01.2024
Assistant Manager
Danish Pastry House
06.2021 - 12.2022
Customer Service Representative
McDonald’s
01.2017 - 01.2020
Criminal & Justice Services -
Humber College
Legal Studies -
San Martin de Porres