Daisy Valdes
Santa Clarita
Summary
Experienced leader with extensive exposure in client support and resource management. Known for strong focus on collaboration and achieving impactful outcomes. Excels in adapting to changing needs while maintaining reliability, responsiveness, and ensuring high standards that align with organizational goals.
Overview
6
6
years of professional experience
Work History
Patient Resource Worker
Olive View Medical Center
12.2024 - 07.2025
- Maintained strict confidentiality of patient records in full compliance with HIPAA regulations, assuring patient privacy and data security.
- Efficiently registered and admitted patients in the Emergency Department, Labor & Delivery, and Psychiatric Unit, ensuring complete and accurate demographic information.
- Verified insurance coverage and obtained necessary authorizations for medical services.
- Achieved a high level of accuracy in data entry by meticulously reviewing patient information before entering it into the ORCHID (EMR) system.
- Updated patient records as needed, including changes in contact information or insurance coverage.
- Audited existing patient records regularly to identify errors or inconsistencies that required correction.
- Educated patients on their rights concerning the privacy and confidentiality of their medical information, reinforcing trust and regulatory compliance.
Lead Service Advisor
Hello Mazda of Valencia
04.2021 - 03.2025
- Managed customer interactions to enhance service satisfaction and loyalty.
- Consistently ranked as the top performing Service Advisor in sales, directly contributing to the department's ability to meet and exceed monthly gross profit targets.
- Utilized specialized software (CDK) to manage service scheduling, retrieve historical service records, and accurately enter detailed pricing data.
- Acted as a liaison between customers and technicians, translating customer concerns into actionable repair instructions and clearly communicating technical findings back to vehicle owners.
- Interpreted mechanical issues for non-technical customers, establishing transparency and understanding throughout the service process.
- Multitasked across multiple digital platforms while maintaining accuracy, efficiency, and attention to sensitive client information.
- Oversaw warranty documentation work to guarantee compliance with Mazda standards prior to submission to the warranty clerk.
- Supported team communication and data accuracy by confirming client information (contact, history, and service records) remained current and complete, a vital function in customer record management.
Grocery Associate
Amazon Fresh
11.2020 - 05.2021
- Ensured product freshness by rotating stock according to the First-In, First-Out (FIFO) method.
- Maintained clean, organized, and visually appealing product displays in alignment with store standards and customer satisfaction goals.
- Packaged perishable goods and household items for contactless pickup, supporting efficient and safe customer service.
- Enforced COVID-19 safety protocols, including regular sanitation of high-touch areas, monitoring mask compliance, and promoting social distancing.
- Assisted in inventory audits for both back-of-house storage and front-of-store merchandise to maintain accuracy and promotions.
Product Demonstrator
F Gavina & Sons
02.2019 - 03.2020
- Traveled to Costco locations across Los Angeles County to conduct engaging in-store coffee demonstrations and product education.
- Informed customers about different coffee roasts, flavor profiles, and origins while serving samples and promoting sales.
- Set up and dismantled roadshow displays and equipment, including coffee brewers, grinders, and sampling materials.
- Completed food safety certification and participated in multiple training sessions focused on proper food handling and sanitation procedures.
- Adapted to warehouse operations during the COVID-19 pandemic by assisting in packaging coffee and preparing pallets for shipment.
Education
Bachelor of Science - Health Administration
California State University, Northridge
05.2021
Skills
- Capable of handling confidential issues in a professional manner
- Strong organization skills
- Considerable experience with a variety of software applications, including CDK, EMR systems, Microsoft Word, Excel, and PowerPoint
- Ability to manage time and workload in an effective manner with minimal supervision
- Strong proficiency in written and spoken communication
- Fluent in English & Spanish
- Typing Speed: 65-70 WPM
- Willingness to learn
- Cross-functional teamwork
Timeline
Patient Resource Worker
Olive View Medical Center
12.2024 - 07.2025
Lead Service Advisor
Hello Mazda of Valencia
04.2021 - 03.2025
Grocery Associate
Amazon Fresh
11.2020 - 05.2021
Product Demonstrator
F Gavina & Sons
02.2019 - 03.2020
Bachelor of Science - Health Administration
California State University, Northridge
Similar Profiles
Nancy VergaraNancy Vergara
Patient Resource Worker at Olive View Medical Center / Harbor Medical CenterPatient Resource Worker at Olive View Medical Center / Harbor Medical Center
Yessika PosadaYessika Posada
Program Coordinator at Olive View Medical Center Trauma Recovery CenterProgram Coordinator at Olive View Medical Center Trauma Recovery Center
Maria DemarcoMaria Demarco
Surgical Technologist at Olive View Medical CenterSurgical Technologist at Olive View Medical Center
April SanchezApril Sanchez
Registered Veterinary Technician-Trainer at VCA West Los Angeles Animal HospitalRegistered Veterinary Technician-Trainer at VCA West Los Angeles Animal Hospital
Desirae RinconDesirae Rincon
GI RN at Surgical Care Affiliates Inc.GI RN at Surgical Care Affiliates Inc.