Daisy Torres
Oxnard
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Looking to further my education and expand my skill sets to be a more productive asset to the company.
Overview
14
14
years of professional experience
Work History
Medical Assistant II
Clinicas Del Camino Real
Oxnard, CA
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Managed multiple urgent care cases simultaneously, prioritizing treatment needs to maximize positive outcomes for all patients
- Reduced time to treatment by streamlining process for urgent care cases.
- Prevented hospitalizations by providing timely intervention for chronic disease exacerbations in the urgent care setting.
- Participated in continuing education activities to stay current on best practices and emerging trends in urgent care medicine.
- Managed caseloads efficiently while maintaining flexibility to accommodate unexpected changes or urgent care needs among clients served.
Sales Associate
Nike, Inc.
04.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Legal Intake Coordinator
Gaines & Gaines Law
Westlake Village, CA
03.2023 - 09.2023
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings.
Front and Back Office Medical Assistant
Joyce Weckel, PMHNP
Ventura, CA
05.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant/ PFT Tech.
West Coast Pulmonary
Oxnard, CA
09.2017 - 05.2022
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient spirometry.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Front and Back Office Medical Assistant
Prestige Medical Associates
Newbury Park, CA
10.2012 - 09.2017
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Translated documents from Language to Language.
- Boosted understanding and cultural relevance, tailoring translations to specific target audiences.
- Bridged communication gaps for non-English speaking clients, enabling smoother business transactions.
- Facilitated access to healthcare for non-native speakers by translating medical documents and patient information.
Education
Certified Front And Back Office Medical Assistant -
Pacific Coast Trade School
Oxnard, CAGED -
Rio Mesa High School
Oxnard, CASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
- Procedure assistance
Skills
- CPR
- Immunization administration
- Sterilization techniques
- Fluent in Spanish
Timeline
Medical Assistant II
Clinicas Del Camino Real
02.2024 - Current
Sales Associate
Nike, Inc.
04.2023 - 01.2024
Legal Intake Coordinator
Gaines & Gaines Law
03.2023 - 09.2023
Front and Back Office Medical Assistant
Joyce Weckel, PMHNP
05.2022 - 03.2023
Medical Assistant/ PFT Tech.
West Coast Pulmonary
09.2017 - 05.2022
Front and Back Office Medical Assistant
Prestige Medical Associates
10.2012 - 09.2017
GED -
Rio Mesa High School
Certified Front And Back Office Medical Assistant -
Pacific Coast Trade School