Daisy Stylli

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

• Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
• Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
• Built personal relationships with guests to promote positive experiences.
• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

• Responsible for the vessel and up to 30 passengers
• Providing friendly and informative customer service, answering questions about the company, False Creek and Vancouver
• Collect payments, and perform mental calculations for

cash fairs and the required change while piloting.

• Fostered community involvement by participating in local festivals and events to promote tourism opportunities within the region.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Packaging the products.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Responsible for walking and feeding upwards of 15 dogs
• Understanding and informative customer service regarding boarding, and dog care
• Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
• Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
• Increased repeat business through friendly and professional communication with clients about their pets progress and behavior.

• Banquet server at many events at SFU, Saint George School, and the Pacific Concord
• Back of house and prep work at Hart House restaurant.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.