Daisy Ruiz
Lake Forest
Overview
20
20
years of professional experience
Work History
Sales Associate
Resource Building Materials
09.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Escrow Officer
Carrington Mortgage
04.2021 - 09.2024
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Monitored pipelines to track and log status of loans.
- Prepared documents for closing.
- Followed-up on status of releases, policies, and return of recorded documents.
- Checked signatures and legal descriptions for accuracy and integrity.
- Compiled closing packages for drafting and presentation accuracy.
- Developed and maintained relationships with customers, lenders and other third parties.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Communicated requirements and title exception information to clients.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- arranged for delivery of documents for out of area closings.
Sales Associate
Resource Building Materials
02.2018 - 04.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Prepared and processed contracts and order forms for new and existing customers.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created and implemented store displays, promoting sales and growth.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Sales Associate
Sepulveda Building Materials
04.2017 - 02.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers by responding to inquiries and locating products.
- Offered product and service consultations and employed upselling techniques.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Reset store displays for special events and seasonal merchandise changes.
Dog Groomer
Gateway Pet Grooming
01.2006 - 01.2016
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Delivered consistent customer service to pet owners.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Washed, groomed and trimmed each animal to enhance coat health.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
Assembly Line Worker
Oakley
02.2009 - 10.2009
- Positioned and aligned components to complete accurate assembly work.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Built and packaged products to comply with multiple work orders and deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Inspected and tested final products to verify conformance to established tolerances.
- Removed scratches and imperfections to improve product quality.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
Education
Saddleback College
Mission Viejo, CAHigh School Diploma -
Silverado High School
01.2009
Skills
- Store opening
- Listening skills
- Product recommendations
- Cash handling
- Stocking and receiving
- Sales pipeline management
- Friendly and outgoing
- Positive and professional
- Problem-solving skills
- Conflict resolution
- Written and oral communication skills
- Excellent people skills
- Task prioritization
- Exceptional customer service
- Contact follow-up
- Product sales
- Inventory control procedures
- Verbal and written communication
- Meeting deadlines
- Payment processing
- Reliable and punctual
- Price quote preparation
- Multi-tasking strength
- Customer engagement
- Teamwork and collaboration
Additional Information
I'm Bilingual - English, Spanish
Experience
["Team Assemblers"],["Nonfarm Animal Caretakers"],["Sales and Related Workers, All Other"],["Sales and Related Workers, All Other"]
Education and Training
other,other
Languages
English
Native or Bilingual
Timeline
Sales Associate
Resource Building Materials
09.2024 - Current
Assistant Escrow Officer
Carrington Mortgage
04.2021 - 09.2024
Sales Associate
Resource Building Materials
02.2018 - 04.2021
Sales Associate
Sepulveda Building Materials
04.2017 - 02.2018
Assembly Line Worker
Oakley
02.2009 - 10.2009
Dog Groomer
Gateway Pet Grooming
01.2006 - 01.2016
High School Diploma -
Silverado High School
Saddleback College