Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Renteria

San Bernardino

Summary

Dynamic Medical Operator with extensive experience at United Heart Institute, adept at managing electronic health records and ensuring HIPAA compliance. Recognized for exceptional customer service and attention to detail, successfully scheduled patient appointments and resolved inquiries, enhancing patient satisfaction and operational efficiency. Certified in BLS and skilled in vital sign assessment.

Overview

4
4
years of professional experience

Work History

Medical Operator

United Heart Institute
Upland
04.2025 - Current
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Entered insurance, demographics and health history into patient database.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Medical Operator

Elite Cardiology
Upland
06.2024 - 03.2025
  • Managed medical records using an electronic health record system.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Registered patients and scheduled appointments.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Assisted with referrals and prepared medical records for patients.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Medical Assistant

Lestonnac Free Clinic
San Bernardino
03.2024 - 04.2024
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Packer

Radial
Rialto
06.2021 - 03.2022
  • Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
  • Responded promptly to customer complaints about packaging issues.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Trained new employees regarding warehouse procedures and standards.
  • Collaborated with team members to meet packing deadlines during high-volume periods.

Education

Some College (No Degree) - Clinical Medical Assisting Training Program

Hope Builders
Anaheim, CA
04-2024

High School Diploma -

Pacific High School
San Bernardino, CA

Skills

  • Laboratory testing
  • Electronic health records
  • Customer service
  • Attention to detail
  • Electrocardiography (EKG)
  • Medical terminology
  • Certified in basic life support (BLS)
  • Vital sign assessment
  • Medical chart preparation
  • Patient scheduling
  • HIPAA regulations

Languages

English
Professional
Spanish
Professional

Timeline

Medical Operator

United Heart Institute
04.2025 - Current

Medical Operator

Elite Cardiology
06.2024 - 03.2025

Medical Assistant

Lestonnac Free Clinic
03.2024 - 04.2024

Packer

Radial
06.2021 - 03.2022

Some College (No Degree) - Clinical Medical Assisting Training Program

Hope Builders

High School Diploma -

Pacific High School

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Daisy Renteria