Daisy Recendiz

Adelanto

Summary

Dedicated Account Executive promoting dynamic customer service, issue resolution, and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.

Overview

years of professional experience

Work History

Account Executive

Motivational Fulfillment & Logistics Services

01.2018 - Current

Managed client accounts and maintained strong customer relationships.
Developed customized proposals to meet client needs and specifications.
Provided training and mentorship to junior account team members.
Provided timely customer service support to resolve any issues quickly and efficiently.
Coordinated logistics operations to ensure timely delivery of services.
Importing orders, building pallets and routing on the retailer portal
Manage more than 10 big retailer stores such as Amazon, Walmart, Joann etc.
Sorting labels and packaging slips for Wayfair, Bed Bath & Beyond accounts.

Customer Service Representative

CalHome Inc.

01.2017 - 01.2018

Resolved customer complaints through effective communication and problem-solving.
Provided detailed product information to enhance customer understanding.
Collaborated with team members to improve service processes and workflows.
Managed customer accounts, updated database information for Amazon and Walmart, and compared shipping carrier quotes to secure optimal pricing and service.
Trained new staff on customer service protocols and company policies to ensure consistent service quality.
Answered customer inquiries and provided accurate information regarding products and services.
Responded to emails promptly, answered phone calls, and created new worksheets for orders.
Oversaw customer service operations for four eBay accounts, ensuring timely responses and support for customer inquiries.
Sorted labels and packaging slips for Wayfair and Home Depot accounts to streamline order fulfillment.

Quetico LLC

09.2015 - 08.2017

Receptionist answering multi phone system, replied back to emails, greeted walking customers.
Working with shipping and receiving department to schedule pickups and deliveries.
Putting Inventory on the computer, counting all the inbound pallets received.
Printing shipping labels for the warehouse.

Education

High School Diploma -

Ganesha High School

Pomona, CA

01-2013

Skills

Bilingual: English and Spanish
Collaboration
Proficient computer skills
Multi phone systems
Microsoft Office Word
Microsoft Office Excel
Microsoft Office PowerPoint
Davinci

Full Circle
WMS
Logistica
Client management
Problem solving
Conflict resolution
Forecast preparation
Account planning

Timeline