Summary
Overview
Work History
Education
Skills
Tools And Systems
Timeline
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DAISY ELLIOTT

Client Services Manager
Los Angeles,CA

Summary

Results-driven operations and facilities professional with a proven track record of supporting large-scale teams in fast-paced environments, notably at Amazon. Experienced in managing complex logistics, collaborating with cross-functional teams and landlords, and overseeing site operations to ensure seamless experiences for clients and visitors. Skilled at efficiently resolving issues, implementing process enhancements, and contributing to strategic objectives while cultivating a positive workplace culture.

Overview

6
6
years of professional experience
1
1
Language

Work History

Facilities Coordinator

JLL, Jones Lang LaSalle at Amazon
Culver City, California
01.2023 - Current
  • Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
  • Act as liaison between Amazon and external landlords to coordinate maintenance, resolve issues, and uphold service standards.
  • Manage and execute the Studio Tour Program across the North Lot, including scheduling, staffing coordination, and guest experience quality control.
  • Facilitate communication across departments to troubleshoot operational issues quickly and efficiently.
  • Maintain and update facility documentation including daily task lists, maintenance records, and scheduling logs.
  • Contributed to improved internal communication workflows and resource management strategies.
  • Built relationships with vendors and contractors to support timely and cost-effective services.

Client Services Coordinator

NSQ at YouTube
Playa Vista, California
09.2021 - 04.2023
  • Excelled in a fast-paced, high volume environment by managing multiple priorities with precision and a strong attention to detail, ensuring efficiency and accuracy in all tasks.
  • Oversaw production checklists, ensuring all required documentation was obtained, verified, and completed in compliance with internal standards and timelines.
  • Scheduled and coordinated client-facing meetings, tours and conference calls, proactively managing calendars to prevent conflicts and ensure smooth communications flow.
  • Served as the on-site point of contact for productions and live events, ensuring seamless execution and rapid resolution of any real-time challenges.
  • Built and maintained strong relationships across departments and client organizations, facilitating clear communication and effective cross-functional collaboration.
  • Demonstrated adaptability by navigating shifting priorities and developing real-time solutions to ensure project continuity and client satisfaction.

Administrative Assistant

JLL at YouTube
Playa Vista, California
07.2019 - 07.2021
  • Supported the successful launch of multiple sound stage openings by developing first day playbooks, front desk procedures, and office policies to ensure smooth and professional operations.
  • Coordinated daily office services and logistics, including guest check-in, phone coverage, mailroom operations, and event support, contributing to a well organized and welcoming workplace.
  • Acted as a key point of contact with property management and landlords, ensuring seamless communication and resolution of facilities related needs.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Associate of Science - Environmental Horticulture

El Camino College
Torrance, United States
05.2001 -

Skills

  • Client & Stakeholder Relations

  • Production & Resource Tracking

  • Facilities Management

  • Schedule & Calendar Coordination

  • Landlord & Vendor Liaison

  • Cross-Team Communication

  • Site Tour & Event Support

  • Workplace Experience

  • Operational Process Improvement

  • Strong Written & Verbal Communication

  • Microsoft Office Suite

  • Google Workspace

  • Smartsheet

  • Slack

  • Amazon internal tools

Tools And Systems

  • Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
  • Google Workspace (Docs, Sheets, Calendar)
  • ServiceNow
  • Smartsheet
  • Confluence
  • Slack
  • Familiarity with Amazon internal tools (e.g., iTrack, Jira, SPARC, etc.)

Timeline

Facilities Coordinator

JLL, Jones Lang LaSalle at Amazon
01.2023 - Current

Client Services Coordinator

NSQ at YouTube
09.2021 - 04.2023

Administrative Assistant

JLL at YouTube
07.2019 - 07.2021

Associate of Science - Environmental Horticulture

El Camino College
05.2001 -

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DAISY ELLIOTTClient Services Manager