Daisy Parks
Modesto
Summary
Accomplished Payment Solutions Market Manager with a proven track record at US Bank NA, enhancing customer satisfaction and achieving sales goals through strategic leadership and operational efficiency. Expert in bank sales and customer service, I excel in staff development and sales strategy implementation. Recognized for team motivation and fostering significant market penetration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Payment Solutions Market Manager
US Bank NA
12.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Networked in market to build partnerships and connections with prospects.
Notary Signing Agent
Parks Mobile Notary Services
01.2024 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
Bank Manager
BMO Harris Bank
09.2023 - 12.2023
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
Branch Manager
Bank of the West, BNP Paribas
10.2019 - 09.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Promoted from Sr. Relationship Banker to Branch Manager in 2022
Financial Services Representative II
Commonwealth Central Credit Union
06.2015 - 10.2019
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
Relationship Banker
Chase Bank
06.2009 - 06.2015
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Held licenses; Series 6, 63 & CA Life Insurance
- Promoted from Teller in 2012
Education
High School Diploma -
Hollister High School
Hollister, CA06-2007
Skills
- Team leadership and motivation
- Operational efficiency optimization
- Staff training and development
- Customer service
- Bank sales
- Mobile notary services
- Sales strategy implementation
Accomplishments
- Circle of excellence award winner 2021 (Bank of the West)
- Top Merchant Producer Q3 - Q4 2020 & Q1- Q3 2021 (Bank of the West)
- July 2024 All Star (US Bank)
- Q3 2024 All Star (US Bank)
- Received Extraordinary Performance for 2024 annual review (US Bank)
- Repeatedly received recognition from superiors for excellence in service.
Certification
- Notary Public License - CA Secretary of State or equivalent authority.
Languages
Spanish
Native or Bilingual
Timeline
Notary Signing Agent
Parks Mobile Notary Services
01.2024 - Current
Payment Solutions Market Manager
US Bank NA
12.2023 - Current
Bank Manager
BMO Harris Bank
09.2023 - 12.2023
Branch Manager
Bank of the West, BNP Paribas
10.2019 - 09.2023
Financial Services Representative II
Commonwealth Central Credit Union
06.2015 - 10.2019
Relationship Banker
Chase Bank
06.2009 - 06.2015
High School Diploma -
Hollister High School
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