Daisy Orozco
Pacoima
Summary
To whom it may concern,
My name is Daisy Orozco and am pleased to be applying for a part time position at the Toluca Lake branch. I am an experienced Teller bringing extensive financial and excellent customer service knowledge from fast-paced bank setting. I really enjoy working hand-in-hand with all of my peers, not only to gain knowledge but to better service my members for any occasions in their lives. Over the past two years I have grown to be someone I never saw myself as. Although I have been a part-time employee I am very proud and confident in who I am and what I can offer as a Branch Teller. Working in Burbank has definitely been a huge advantage for me because I continue experiencing banking like I never thought. I cannot wait to hear back from the hiring staff, you can reach me at my personal contact information listed at the top.
Overview
8
8
years of professional experience
Work History
Branch Teller I
Logix Smarter Banking
10.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed member transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches which include CTR machine.
- Learned about member's financial needs, established trust, and optimized sales opportunities resulting in quality member service.
- Educated members on the use of the Logix website
- Assisted members with mobile apps which include setting up online banking on most types of smart phones.
- Identified sales opportunities and referred members to branch financial consultants and/or financial officers.
- Executed opening and closing procedures.
Guest Services/Returns Assistant Supervisor, Online Order Specialist, Cashier and Sales
The Home Depot
02.2018 - 09.2020
- Meet, greet, and offer customers educated opinions based on their project needs.
- Promote credit cards, coupons, loans, extended warranties etc.
- Operate cash registers for sales, refunds, payments and online orders.
- Assist and handout breaks and lunches, adjust schedules if needed.
- Call customers regarding order pick-ups, order damages/complications, deliveries, etc.
- Supervise and assist with contactless order pick-ups per CDC regulations.
- Pick and stage online orders for same day pick ups.
- Communicate efficiently and professionally with other Home Depot stores, Online Home Depot, Home Depot credit card services, Home Depot vendors/third parodies.
- Pay close attention during store meetings that regard inventory, special promotions, CDC regulations during COVID-19 pandemic, store sales, etc.
Cashier
Mc Donalds
03.2017 - 11.2017
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Cashier/Guest Services
Target
11.2016 - 02.2017
- Managed all types of Target products. Returns are professionally and quickly processed to maintain customer satisfaction.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Processed customer payments quickly and returned exact change and receipts.
- Promoted Target Red cards
- Assessed floor displays to restock merchandise.
Cashier, Food Handler
Pollo Loco
03.2016 - 08.2016
- Operated cash register, collected payments and provided accurate change.
- Sorted food and supply deliveries and correctly stored each item in its proper location.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Inspected items for damage and obtained replacements for customers.
Education
No Degree - Biology
Los Angeles Mission College
Sylmar, CA06.2022
Social Justice Humanitas Academy
2016
Skills
- Optimizing team performance
- Customer relationship management
- Effective customer upselling
- Working collaboratively
- Fraud Identification
- Cash Handling Expertise
- Hospitality and Accommodation
- Banking Regulations
- Compliance, Banking Laws and Regulations, teller auditing and procedures
- Phone Inquiries
- Excellent Communication Skills
- Policy and Procedure Adherence
- Spanish Speaking
- Investigate Discrepancies
- Strong Sense of Banking Ethics
Timeline
Branch Teller I
Logix Smarter Banking
10.2021 - Current
Guest Services/Returns Assistant Supervisor, Online Order Specialist, Cashier and Sales
The Home Depot
02.2018 - 09.2020
Cashier
Mc Donalds
03.2017 - 11.2017
Cashier/Guest Services
Target
11.2016 - 02.2017
Cashier, Food Handler
Pollo Loco
03.2016 - 08.2016
No Degree - Biology
Los Angeles Mission College
Social Justice Humanitas Academy
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