Daisy Ochoa
San Bruno
Summary
Motivated and responsible individual with a strong work ethic seeking a position to showcase acquired interpersonal, professional, and organizational talents. Eager to contribute these skills in a new role and make a positive impact within the organization. Committed to delivering high-quality work and maintaining a proactive approach to achieve desired results.
Overview
21
21
years of professional experience
Work History
Senior Case Manager
Genentech, A Member Of The Roche Group
08.2016 - 08.2024
- Provided reimbursement support to patients, pharmacists and physicians.
- Worked collaboratively with partners to move casework forward while also being an individual contributor.
- Advocated for vulnerable populations for enhanced resource access.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Analyzed client data for identifying trends and improving service strategies.
Bilingual Case Manager/Children’s Services Coordinator
LifeMoves
01.2014 - 07.2016
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals
- Managed caseload to satisfy multiple patients with diverse needs.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
Teacher
A Child’s Way
09.2006 - 11.2013
- Designed enrichment activities to stimulate interest in various subjects and encourage lifelong learning.
- Organized educational games to promote teamwork and social skills among students.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Established strong relationships with families to support student success.
- Developed engaging lesson plans by incorporating hands-on activities that fostered creativity and critical thinking.
- Observed and monitored children's play activities to promote healthy, safe environment.
Receptionist/ Filer
Melody Toyota
07.2003 - 09.2006
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CA01.2013
Associate in Science - Early Childhood Education
Skyline College
San Bruno, CA01-2012
Associate in Arts - Liberal Arts
Skyline College
San Bruno 01-2012
Skills
- MS office
- Salesforce
- Team player
- Dedicated
- Hard working
- Poised
- Email and telephone etiquette
- Cross-functional collaboration
- Confident in interacting with individuals from diverse backgrounds
- Insurance collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Direct patient care
- Team collaboration
- HIPAA compliance
- Active listening
- Case documentation
- Decision-making
- Patient support
- Data entry and analysis
- Emotional awareness
Accomplishments
- Collaborated with team of 10 in the development of Universal Healthcare Provider Profile.
Languages
Spanish
Professional Working
Timeline
Senior Case Manager
Genentech, A Member Of The Roche Group
08.2016 - 08.2024
Bilingual Case Manager/Children’s Services Coordinator
LifeMoves
01.2014 - 07.2016
Teacher
A Child’s Way
09.2006 - 11.2013
Receptionist/ Filer
Melody Toyota
07.2003 - 09.2006
Bachelor of Arts - Sociology
San Francisco State University
Associate in Science - Early Childhood Education
Skyline College
Associate in Arts - Liberal Arts
Skyline College
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