Daisy Mercado
Valencia
Summary
Proven Assistant Program Manager with a track record of strategic resource planning and cost reduction at RISE After School. Skilled in inventory management and fostering stakeholder relationships, I excel in teamwork and effective communication. Demonstrated success in enhancing program effectiveness by over 30% through data-driven decisions and continuous improvement culture.
Developed skills in fast-paced logistics environment, including inventory management and shipment coordination. Demonstrates strong organizational skills and ability to work under pressure. Seeking to apply these transferable skills in new, dynamic field.
Experienced with inventory management, shipping coordination, and logistics operations. Utilizes organizational skills and attention to detail to ensure timely and accurate order processing. Track record of maintaining efficient workflow and supporting team collaboration.
Shipping and logistics professional prepared to excel in this role. Skilled in inventory management, order processing, and coordinating shipments to ensure timely delivery. Strong focus on collaboration with team members and adaptability to changing needs. Reliable and results-driven with keen eye for efficiency and accuracy.
Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Shipping Clerk
Crissair
04.2023 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Conducted research to address shipping errors and packaging mistakes.
- Partnered with representatives from different carriers to arrange materials shipments.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Retail Keyholder
Dollar General Market
12.2020 - 01.2022
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Utilized product information and sampling to educate customers and assist in product selections.
- Assisted store cashiers during peak sales times.
- Rearranged racks and shelving based on seasonal planograms.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Balanced cash registers at end of shift and filled out necessary reports.
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assistant Program Manager
RISE After School
09.2019 - 01.2021
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
- Reduced operational costs through careful budget management and strategic resource planning.
- Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
- Facilitated seamless transitions between different project phases by maintaining open communication channels and ensuring all stakeholders were aware of their roles and responsibilities.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Fostered a culture of continuous improvement by encouraging team members to share feedback openly about their experiences working on the program''s projects.
- Monitored programming schedules, conformance to guidelines and quality.
Cashier
Cabana Carwash
04.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
William J Pete Knight High School
Palmdale, CA06-2018
Skills
- Shipping and receiving
- Workplace cleanliness
- Shipping software
- Warehouse safety
- Shipping procedures
- International shipping
- Carrier coordination
- Materials transportation
- Order management
- Barcode scanning
- Safety and compliance
- Stock control
- Restocking coordination
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Effective communication
- Time management
- Punctual and reliable
- Package handling
- Warehouse software systems
- Shipment tracking
- Shipping documentation
- Inventory management
- Records management
- Inspection and quality control
- Verbal and written communication
- Organization and prioritization
- Data entry
- Problem-solving
- Package labeling
- Quality control
- Materials handling
I have brought many things to the shipping department
- I have made a board with certain daily tasks to ensure everyone is working together and we get all things done in a timely manner.
- I have taught everyone to seal two bags at a time, making packaging procedures quicker
- I orders carts to transport parts and packages which the whole company has really enjoyed using them. They are effective and minimal noise when moving across the plant
- I have
Key qualities I have brought to shipping department
- I have made a board with a list of daily duties in which everyone gets a new duty every week it helps run daily task smoothly with minimal questions in daily task
- I have ordered carts to transport parts and packages for easy transportation and minimal noise which has grown on other departments throughout the plant
- I have brought a new techniques to the team example: sealing two bags at once and making chip board boxes ahead of time speeding up our work time
- I have helped organize and maintain clean effective work spaces in all areas of my department
- I ordered automatic tape dispensers making it faster and easier to close packages
- I help train new employees and assist people outside of my department
- I fixed an on going issue of commerical invoices being lost by printing 10 invoices which decreased the amount of times we need to communicate with fedex
- I have lead a safety meeting willing to do more
- I have ran reports on excel
In a year I think I have learn many things and brought many great things to my team
Timeline
Shipping Clerk
Crissair
04.2023 - Current
Retail Keyholder
Dollar General Market
12.2020 - 01.2022
Assistant Program Manager
RISE After School
09.2019 - 01.2021
Cashier
Cabana Carwash
04.2019 - 12.2019
High School Diploma -
William J Pete Knight High School
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