Daisy Marquez
Ontario
Summary
Dynamic immigration consultant assistant with expertise in application processing at Diaz Immigration Center. Demonstrated critical thinking and attention to detail while streamlining visa documentation, resulting in faster case resolutions. Bilingual in Spanish and English, providing exceptional customer service and effective communication to enhance client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Immigration Consultant Assistant
Diaz Immigration Center
02.2019 - 01.2024
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Advised clients on visa eligibility with thorough assessments of their unique situations.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
- Streamlined application processes for clients, resulting in quicker case resolutions.
- Maintained detailed records of each case handled diligently ensuring efficient follow-ups when required.
Customer Service Representative
Union Supply Company
01.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Completed data entry tasks with accuracy and efficiency.
Education
Associate of Science - Public Health
Chaffey College
Rancho Cucamonga, CA05-2025
Skills
- Immigration inquiries
- Application processing
- Attention to detail
- Critical thinking
- Verbal and written communication
- Professionalism
- Customer service
- Fluent bilingualism, Spanish and English
- Microsoft office
Certification
- CA Driver's License
- CPR/AED Certification
Timeline
Immigration Consultant Assistant
Diaz Immigration Center
02.2019 - 01.2024
Customer Service Representative
Union Supply Company
01.2018 - 02.2019
Associate of Science - Public Health
Chaffey College
Similar Profiles
Kelsey DiazKelsey Diaz
Legal Assistant at MK Diaz Immigration ServicesLegal Assistant at MK Diaz Immigration Services
Lisa SalinasLisa Salinas
Dentention Officer at Karnes Country Immigration Processing CenterDentention Officer at Karnes Country Immigration Processing Center
Nachara MartínezNachara Martínez
Legal Assistant at Powell Immigration Law CenterLegal Assistant at Powell Immigration Law Center