Daisy Malang
Edmonton,AB
Summary
Dynamic Cafe Manager with over 10 years in foodservice, adept at training and mentoring staff to elevate service standards. Skilled in operations management and employee scheduling, committed to fostering a positive team environment that drives customer satisfaction and operational success.
Overview
17
17
years of professional experience
Work History
Cafe Manager
Ghassan Dwaik-Second Cup Owner
Edmonton, AB
01.2015 - Current
- Oversaw daily operations to ensure efficiency and customer satisfaction.
- Trained and mentored staff on best practices in food service and customer interaction.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Enhanced customer experience by introducing new menu items based on feedback.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Established quality control measures to ensure compliance with health regulations and standards.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Factory Production Worker
AWSC
Tainan, Taiwan
03.2009 - 03.2013
- Operated machinery to ensure efficient production flow and adhere to quality standards.
- Collaborated with team members to maintain consistent output and meet production targets.
- Conducted regular equipment inspections to identify maintenance needs and reduce downtime.
- Assisted in training new employees on safety protocols and operational procedures.
- Participated in safety audits, contributing to a safer work environment through compliance adherence.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Education
Bachelor of Science - Business Administration And Management
Tomas Del Rosario College
Philippines10-2004
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Employee scheduling
- Health and safety regulations
- Operations management
- Food plating and presentation
- Recipes and menu planning
- Menu pricing and writing
- Food orders
Languages
English
Native or Bilingual
Timeline
Cafe Manager
Ghassan Dwaik-Second Cup Owner
01.2015 - Current
Factory Production Worker
AWSC
03.2009 - 03.2013
Bachelor of Science - Business Administration And Management
Tomas Del Rosario College