Daisy Mahulo
Guelph,ON
Summary
Seeking to obtain a position that best utilizes many years of Customer Service and Workforce Administration experience in a dynamic and growing environment.
Overview
7
7
years of professional experience
Work History
Order Entry Specialist
ABB
Edmonton, AB
09.2020 - Current
- Maintains and reports on activity in cogs clearing ensuring sales order activity (cogs side) is properly accounted for
- Complete order management, including data entry, procurement, expediting, updating information in business system and status reports, obtaining and storing correspondence and documentation
- Managing team's product returns from the point of customer request through to completion
- Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled
- Various other sales and support functions within the team
- Ensures the reconciliation of orders received with quotes already issued or with price lists.
- Performs order entry in SAP and all communication and planning with the Production Planning team and the Customer directly to his invoice.
- Test all ongoing changes in the SAP SD module before going into production (Super user).
- Contributes with SAP team to improvements following customer or user requests (Super User).
- Responsible for automating orders entered by the sales force or the customer and ensures the necessary communication and training.
- Coordinates and assists the supervisor on exceptions to be processed and new practices.
- Maintain various documents and database records (Salesforce, SAP) as required
Custom Service Representative
All Weather Window
Edmonton, AB
01.2018 - 06.2019
- Establish new customer accounts and maintain existing accounts as required.
- Provide first level administrative support to the sales channel & external customers
- Review and process Sales initiated requests for products, services, equipment.
- Focus on the service request readiness for processing into SSoL (WFM, CRM).
- Ensure completeness and closure for service orders as requested
- Conduct customer account reviews and Coordinate with Sales Support and Accounts Receivable for applicable credit checks and ensure adherence to Company policy
- Coordinate the billing requirements: verification / validation for billable labour and services.
- Maintain various documents and database records (Salesforce, SAP) as required
- Provide open order and account reconciliation reports to sales managers upon request.
- Provide training and support as required on Salesforce, SuiteSolution
- Challenge existing practices and identify areas for process improvement
- Other sales administration duties as required
- Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
- Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Customer Service Representative
Blue Water Group
Edmonton, AB
02.2017 - 12.2018
- servicing existing customers
- handling service inquiries
- booking installations
- expediting orders
- producing and controlling returns
- credits and repair orders
- addressing customer concerns
- assisting in quotations and pricing for the sales team if needed
- communicating with shipping
- Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
- Works effectively with people, maintaining pleasant telephone manner.
- Thrives in a busy environment.
- Conducts research and analysis to determine the root of problems.
- Strong attention to detail, organizational skills, and the desire for continuous learning is needed to meet the expectations of this role.
- Assumes ownership of the position and accountability for information relayed.
- Demonstrates advanced customer service skills on a daily basis.
- Proficient computer skills
- Excellent time management skills
- Ability to communicate professionally and courteously
- Sales and or building construction experience would be an asset
Facility and Client Representative
Government of Alberta (Alberta Protocol Office)
Edmonton, AB
01.2016 - 08.2017
- Good communication skills to communicate with stakeholders, the public as well as other senior government officials, diplomats and delegates including representatives.
- Time management and organizational skills.
- Ability to organize and prioritize short and long-term projects.
- Ability to track issues to ensure a timely response.
- Ability to respond to changing priorities and meet changing timelines.
- Ability to multi-task.
- Ability to work in a team setting as well as functioning independently.
- Ability to exercise judgment in dealing with sensitive and confidential situations/information.
- Ability to develop positive,professional work relationships with a variety of parties.
- interact with both internal and external stakeholders: internal stakeholders include senior level GOA officials and GOA ministry staff. External stakeholders include public visitors, politicians, diplomats, dignitaries, service providers, contractors and volunteers.
Skills
- Proficient in Microsoft Excel, Word, Power Point,
- Proficient in SAP
- Excellent communication skills, both verbal and written
- Strong organizational skills
- Detail oriented, with an aptitude for quality inspections, inventory counts, procedures, and documentation
- Demonstrated analytical and problem solving skills
- Able to work with minimum supervision in a fast paced environment
Timeline
Order Entry Specialist
ABB
09.2020 - Current
Custom Service Representative
All Weather Window
01.2018 - 06.2019
Customer Service Representative
Blue Water Group
02.2017 - 12.2018
Facility and Client Representative
Government of Alberta (Alberta Protocol Office)
01.2016 - 08.2017