Daisy Lozoya
San Juan Bautista
Summary
Results-driven professional with hands-on experience in addressing complex challenges and implementing innovative solutions. Strong problem-solver known for fostering collaboration within multidisciplinary teams and advancing organizational goals. Bilingual communication skills enhance engagement across diverse environments, including work with neurodivergent individuals.
Overview
12
12
years of professional experience
1
1
Language
Work History
Administrative Support/Paraeducator
Amergis Educational Staffing
08.2023 - Current
- Maintained confidential student records, service documentation, and compliance-related files to ensure regulatory adherence.
- Communicated with families, caregivers, and staff about services, appointments, and progress updates to support student success.
- Communicate with families, caregivers, and staff regarding services, appointments, and progress updates
- Facilitated communication among teachers, specialists, psychologists, administrators, and families to enhance collaboration and support for students.
- Maintain confidential student records, service documentation, and compliance related files.
Client service assistant-Behavior support
A is For Apple, Inc
01.2020 - 09.2023
- Scheduled client services and coordinated follow-up communication with families and clinicians to ensure continuity of care.
- Managed case files, treatment documentation, and session notes to maintain accurate service records.
- Collaborated with parents, BCBAs, therapists, and supervisors to enhance coordinated care for clients.
Program Assistant
Soliant
08.2022 - 06.2023
- Coordinated documentation, attendance logs, progress reports, and student support records to ensure accurate tracking of student progress.
- Facilitated bilingual communication between families and school personnel to enhance parental engagement and support student needs.
- Coordinated program logistics, ensuring timely delivery of services and resources.
- Assisted in developing training materials and presentations for team workshops.
- Managed scheduling and communication between stakeholders for project updates.
Behavioral Interventionist
Abrite
07.2019 - 01.2020
- Delivered one-on-one behavioral instruction, maintaining detailed documentation to enhance individualized support.
- Collected data and tracked progress to inform and adapt individualized learning plans.
- Implemented individualized behavior intervention plans to support client development and growth.
- Collaborated with multidisciplinary teams to assess client needs and adjust interventions accordingly.
- Monitored client progress through data collection and analysis, ensuring effective treatment strategies.
Store Operations Lead
Majestic Beauty
02.2018 - 07.2019
- Coordinated employee schedules, managed inventory and ordering processes, and facilitated customer communication in daily operations.
- Resolved customer concerns, managed email correspondence, organized sales promotions, and led team coordination efforts.
- Led daily store operations, ensuring smooth workflow and staff productivity.
- Trained and mentored team members on customer service excellence and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Customer Service Associate
Target & Smart and Final
Gilroy, CA
01.2015 - 01.2018
- Delivered front-line customer service by processing transactions and resolving customer concerns effectively.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Assisted in training new associates on operational procedures and customer interaction protocols.
- Maintained knowledge of promotions, products, and services to enhance customer experience.
Education
Bachelor of Science - Sociology- Minor Psychology
California State University of Monterey Bay
Seaside, CA06-2027
Associate of Arts - Psychology
Gavilan College
Gilroy, CA05-2025
Skills
- Record keeping and record management skills
- Data collection
- Reporting requirements
- Behavioral support
- Curriculum implementation
- Classroom support
- Group facilitation
- Collaborative teamwork
- Team collaboration
- Inclusive practices
- Community engagement
- Student advocacy
- Critical thinking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
Accomplishments
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
- Supervised team of 10 staff members and 18 students.
- Awarded multiple bonuses for punctuality and outstanding attendance.
Languages
Spanish
Timeline
Administrative Support/Paraeducator
Amergis Educational Staffing
08.2023 - Current
Program Assistant
Soliant
08.2022 - 06.2023
Client service assistant-Behavior support
A is For Apple, Inc
01.2020 - 09.2023
Behavioral Interventionist
Abrite
07.2019 - 01.2020
Store Operations Lead
Majestic Beauty
02.2018 - 07.2019
Customer Service Associate
Target & Smart and Final
01.2015 - 01.2018
Bachelor of Science - Sociology- Minor Psychology
California State University of Monterey Bay
Associate of Arts - Psychology
Gavilan College