Daisy Levy
Toronto,ON
Summary
Proactive team leader, experienced in leading teams and managing multiple projects. Posses excellent communication and problem solving skills as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience.
Overview
24
24
years of professional experience
Work History
Supervisor, Tour Director Administration
Jonview
06.2007 - 11.2023
- Recruited, interviewed, hired & trained new Tour Directors on company policies, procedures and work ethics.
- Cultivated strong relationships with Tour Directors to ensure loyalty and longevity with Jonview
- Supervised and coordinated the scheduling of Tour Directors to ensure all Groups/Tours were assigned the proper person as to destination knowledge and language.
- Improved customer satisfaction with a timely resolution to on-the-road concerns as communicated by the Tour Directors.
Group Sales Manager
Skican Quality Ski Holidays
11.2002 - 05.2007
- Managed, organized and represented Skican at critical Trade Shows and Skican Forums to secure new group business to maximize profitability .
- Identified areas of opportunity by developing new relationships with past client base and building on existing relationships with U.S. and Canadian Ski Clubs.
- Negotiated value added items with various suppliers to enhance programme offerings.
- Oversaw overall operations of group files.
- Led familiarization programs for existing Tour Leaders and Ski Clubs in a sales and product capacity.
Regional Manager
My Travel North America
10.1999 - 10.2002
- Overall resort management of destinations in Mexico, Hawaii, Las Vegas, Venezuela, Costa Rica and Cuba.
- Managed a team of 20+ off-site employees providing training and mentorship while ensuring adherence to company policies and procedures.
- Policy planning and development.
- Quality control including implementation of Health and Safety standards.
- Budget development for resort offices.
- Based in Mexico and Toronto, ON with continuous travel.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON11.1979
Skills
- Creative Solutions
- Client Relationships
- Client support
- Profit Margins
- Complex problem-solving
- Conducting Briefings
- Financial Transactions
- Staff Management
- Time Management
- Critical thinking
- Process improvement
- Schedule Developments
Languages
English
Native or Bilingual
Spanish
Full Professional
Affiliations
- Avid Traveler - have lived and traveled across Canada, parts of the U.S. Mexico, Columbia, Venezuela, Dominican Republic, Cuba, U.K., Spain and Italy
Timeline
Supervisor, Tour Director Administration
Jonview
06.2007 - 11.2023
Group Sales Manager
Skican Quality Ski Holidays
11.2002 - 05.2007
Regional Manager
My Travel North America
10.1999 - 10.2002
Bachelor of Arts - Psychology
University of Guelph
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