Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Daisy Knowles

Daisy Knowles

Toronto,ON

Summary

Proven barmaid with a track record of enhancing customer satisfaction at Atlantis Bar and Restaurant. Excelled in maintaining hygiene, managing complaints with professionalism, and boosting revenue through upselling. Skilled in bar equipment operation and known for exceptional service, contributing to a positive team atmosphere. Achieved significant improvements in guest experience and team efficiency. Experienced Barmaid with upbeat personality and wide knowledge of beer, wine, cocktails and bar menu. Cultivates pleasant atmosphere through friendly conversation to attract loyal, repeat customers. Consistently drives sales by anticipating customer needs and delivering quality drinks with smile.

Overview

1
1
Certification

Work History

Barmaid/Server

2 Cups Bars and Restaurants
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
  • Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Verified identification before serving customers to comply with state law.
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Assisted in boosting tips earned by delivering exceptional customer service experiences.
  • Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

Barmaid/waitress

Atlantis Bar and Restaurant
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Verified identification before serving customers to comply with state law.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Education

- - Psw

Burnhamthrope Adult Learning Centre
500 The East Mall

Skills

  • Cleanliness and hygiene
  • Bar equipment operation
  • Handling Complaints
  • Product presentation
  • Customer service
  • Communication skills
  • Food Handler certification

Communication skills

Languages

English
Full Professional
English
Full Professional

Certification

  • Smart serve
  • Food Handler
  • First aid & CPR
  • Covid Vaccine
  • Workplace hazardous materials information system (WHMIS)
  • Integrated Accessibility standards Regulations (ASR)

Timeline

Barmaid/Server

2 Cups Bars and Restaurants

Barmaid/waitress

Atlantis Bar and Restaurant

- - Psw

Burnhamthrope Adult Learning Centre

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Daisy Knowles