Daisy Ha
Toronto,Ontario
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Toronto, ON
09.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
Sale Associate
Pandora
Toronto
09.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Public Relations Marketing Specialist
Diplomatic Academy of Vietnam
Hanoi
04.2022 - 09.2022
- Developed comprehensive proposal outlines and coordinated with subject matter experts to ensure accuracy of content.
- Assisted in the development of proposal responses including gathering data from multiple sources and synthesizing it into a cohesive document.
- Researched and analyzed media coverage, identifying potential opportunities for press releases or other outreach activities.
- Managed the creation of marketing materials such as brochures, newsletters, videos, website content, and social media posts.
Sale Associate
H&M
Toronto
07.2021 - 06.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built relationships with customers to encourage repeat business.
Content Creator (Intern)
HOLR Media
Toronto
04.2021 - 09.2021
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
- Developed keyword-rich SEO articles to promote brand awareness and improve organic search rankings.
- Edited and proofread content to verify proper grammar, quality and consistency with AP style.
- Analyzed KPIs to evaluate performance of content strategy across multiple channels and campaigns.
Correspondent (Intern)
The Organization for World Peace
Toronto
01.2021 - 06.2021
- Gathered information and developed perspectives about news subjects through research, interviews and observation.
- Worked closely with editors to ensure proper grammar, punctuation, style, and formatting.
- Utilized social media platforms to promote the organization's news coverage.
- Presented news stories through in-depth videotaped segments or live transmissions from on-scene reporters.
Education
Bachelor of Arts - Professional Communication
Toronto Metropolitan University
Toronto, ON06-2023
Skills
- Organizational Skills
- Relationship Building
- Project Coordinator
- Resourcefulness
- Administrative Support
- Interpersonal Communication
Certification
- Google Data Analytics Professional Certificate, Google - 2023
- Leading: Human Resource Management and Leadership, MacQuarie University - 2023
- People Analytics, University of Pennsylvania - 2023
- Preparing to Manage Human Resources, University of Minnesota - 2023
Timeline
Specialist
Apple
09.2023 - Current
Sale Associate
Pandora
09.2022 - 08.2023
Public Relations Marketing Specialist
Diplomatic Academy of Vietnam
04.2022 - 09.2022
Sale Associate
H&M
07.2021 - 06.2022
Content Creator (Intern)
HOLR Media
04.2021 - 09.2021
Correspondent (Intern)
The Organization for World Peace
01.2021 - 06.2021
Bachelor of Arts - Professional Communication
Toronto Metropolitan University
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