Daisy Guerrero
Tulare
Summary
Detail-oriented healthcare professional with expertise in managing patient accounts and enhancing service delivery. Skilled in bilingual communication, effectively resolving billing issues while ensuring compliance. Proven track record of improving patient satisfaction and clinic efficiency through streamlined processes.
Overview
12
12
years of professional experience
Work History
Billing Customer Service Representative II
Quest Diagnostic Laboratories
Remote
02.2026 - Current
- Managed customer inquiries concerning billing and payment processes across multiple channels.
- Handled customer complaints regarding billing issues, leading to improved satisfaction and retention.
- Resolved discrepancies in patient accounts and billing statements, ensuring accurate billing and maintaining customer trust.
- Processed payments and issued receipts, ensuring accuracy in transactions.
- Maintained precise account records and updates using billing software.
- Researched and addressed complex billing disputes, achieving resolution within established timeframes to enhance customer experience.
- Handled high call volumes while delivering quality customer interactions.
- Answered incoming calls, assisting customers with product inquiries and billing questions.
Patient Access Specialist
Kaweah Health
09.2020 - Current
- Collected and accurately entered patient demographic and insurance information into the EHR
- Streamlined appointment scheduling, improving clinic flow and reducing patient wait times.
- Managed daily front office operations, enhancing clinic workflow and patient experience.
- Handled sensitive situations with empathy and professionalism, fostering trust and comfort for patients.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations and clinic policies.
Receptionist
Western Dental
12.2013 - 08.2020
- Coordinated patient check-ins, check-outs, and billing information collection to streamline front desk operations.
- Verified and updated patient insurance details, demographics, and medical history, ensuring accurate and current records.
- Ensured strict adherence to HIPAA regulations and office policies to protect patient confidentiality.
- Maintained clean and welcoming reception area to foster positive first impressions for visitors and patients.
- Scheduled and confirmed patient appointments.
Education
Certificate of Technical Studies - Administrative Medical Assistant
Milan Institute
Visalia, CA03-2013
Skills
- Claims processing
- Insurance verification
- HIPAA Compliance
- Appointment scheduling
- Customer Service
- Call center experience
- Inbound and outbound calling
- Bilingual English and Spanish
- Medical Terminology
- CPR Certified
- CPI certified
Languages
Spanish
Professional
Timeline
Billing Customer Service Representative II
Quest Diagnostic Laboratories
02.2026 - Current
Patient Access Specialist
Kaweah Health
09.2020 - Current
Receptionist
Western Dental
12.2013 - 08.2020
Certificate of Technical Studies - Administrative Medical Assistant
Milan Institute