Daisy Gonzalez
Perris
Summary
Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Delivery Driver
Amazon Flex
Corona
04.2025 - Current
- Delivered packages efficiently and accurately to customers' doorsteps.
- Navigated routes using GPS technology for timely deliveries.
- Communicated with customers regarding delivery status and any issues.
- Followed Amazon Flex policies for secure handling of packages.
Forklift Operator
FedEx
Moreno Valley
02.2021 - 11.2024
- Operated forklifts to transport packages within the distribution center.
- Loaded and unloaded freight from delivery trucks efficiently.
- Conducted routine inspections on equipment for safety compliance.
- Operated material handling equipment for efficient order picking and packing.
- Packed orders for shipment in accordance with customer requirements.
- Utilized RF scanners for picking and packing operations.
Warehouse Shipping Clerk
FedEx
Moreno Valley
08.2023 - 08.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Organized and maintained a clean loading dock area.
- Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
- Managed daily operations within the loading dock area including scheduling labor resources and assigning tasks accordingly.
- Processed incoming and outgoing shipments in accordance with established procedures.
- Prepared shipping documents such as bills of lading, manifests, invoices.
- Maintained records of all incoming and outgoing shipments accurately.
- Ensured orders were accurate before dispatch by verifying item numbers, quantities and addresses.
- Reported any damages or discrepancies found during inspection process to appropriate personnel immediately.
- Coordinated pick-up times with carriers ensuring timely departures from the facility.
- Collaborated with team members to streamline loading processes.
- Followed safety protocols to ensure a secure work environment.
- Communicated effectively with drivers during delivery operations.
Warehouse Worker
Amazon
Moreno Valley
11.2020 - 02.2021
- Followed safety protocols to maintain a safe working environment.
- Selected items accurately from warehouse shelves using handheld scanners.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Cashier
Bakers Drive Thru
Riverside
07.2019 - 11.2020
- Handled customer transactions efficiently at a busy drive-thru location.
- Maintained accurate cash drawer throughout shifts and balanced at end of day.
- Provided excellent customer service while addressing inquiries and resolving issues.
- Processed orders quickly to minimize wait times during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Citrus Hill High School
Riverside, CaliforniaSome College (No Degree) - General Studies
Moreno Valley College
Moreno Valley, CASkills
- Problem solving
- Effective communication
- Positive attitude
- Customer interaction
- Safety compliance
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Delivery Driver
Amazon Flex
04.2025 - Current
Warehouse Shipping Clerk
FedEx
08.2023 - 08.2024
Forklift Operator
FedEx
02.2021 - 11.2024
Warehouse Worker
Amazon
11.2020 - 02.2021
Cashier
Bakers Drive Thru
07.2019 - 11.2020
Citrus Hill High School
Some College (No Degree) - General Studies
Moreno Valley College