Daisy Gonzalez
Harbor City
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Crystal Stairs Headstart Program
Los Angeles
08.2022 - Current
- Educated families on health programs and community resources available.
- Conducted routine health screenings and collected patient vital signs accurately.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Medical Receptionist
Coast City Medical Group
Long Beach
05.2022 - 08.2022
- Greeted and registered patients, ensuring accurate information collection.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries professionally.
- Coordinated patient check-ins and maintained office workflow efficiency.
- Processed insurance claims while verifying patient eligibility and coverage.
- Maintained organized medical records, ensuring confidentiality and compliance.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Performed data entry tasks related to billing and collections procedures.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
Youth Intern
Kaiser Permanente
Harbor City
06.2018 - 08.2018
- Assisted in organizing community health events for local youth programs.
- Supported team in developing educational materials about health and wellness.
- Collaborated with staff to improve communication strategies within the organization.
- Maintained records of program participation and feedback from attendees.
- Provided guidance and support to participants in activities, events, and services.
- Coordinated communication between medical staff and patients for effective service delivery.
- Facilitated the admission and discharge process for patients in a timely manner.
- Supported nursing staff by preparing necessary documentation for patient care activities.
- Responsible for greeting visitors, answering phones and providing general information.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Collected paperwork for patients, nurses, and physicians.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
- Assisted nursing staff with administrative tasks to support patient care.
Education
High School Diploma -
Asssurance Learning Academy
Rolling Hills Estates, CA06-2020
Some College (No Degree) - Medical Assistant
Concorde Career College
Garden Grove, CASkills
- Electronic health records
- Vital signs assessment
- HIPAA compliance
- Medical terminology
- Patient education
- Health program coordination
- Data Entry
- Microsoft Office
- Appointment scheduling
- Team collaboration
- Effective communication
- Workflow optimization
- Time management
- Attention to detail
- Medical office administration
- Medical terminology
- Electronic medical records
- Patient scheduling
- Appointment reminders
- EMR / EHR
Certification
- CPR
Languages
Spanish
Professional
Timeline
Medical Assistant
Crystal Stairs Headstart Program
08.2022 - Current
Medical Receptionist
Coast City Medical Group
05.2022 - 08.2022
Youth Intern
Kaiser Permanente
06.2018 - 08.2018
High School Diploma -
Asssurance Learning Academy
Some College (No Degree) - Medical Assistant
Concorde Career College