Daisy Diaz
Santa Rosa
Summary
- Successfully works long hours standing and walking to prepare over hundred packages per shift. Highly organized, dependable and punctual with solid understanding of performance requirements. Basic Spanish abilities.
- Reliable team member with 11 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
Overview
19
19
years of professional experience
Work History
Cashier
Graton Resort Casino
09.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Facilitated efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
Instacart Shopper
Instacart
06.2019 - Current
- Loaded and unloaded merchandise efficiently to meet customer satisfaction.
- Scanned products using hand-held scanners.
- Sorted merchandise according to type and size for easy retrieval during order fulfillment process
- Buy groceries to customers and dropping in the schedule time.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
Clerk /customer Service
United State Postal Service
06.2019 - 04.2020
- Helped customer locate and select appropriate merchandise throughout store
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Trained new team members in cash register operation, stock procedures and customer service
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered customer inquiries via phone and email.
- Processed customer payments accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Clerk /Customer Service Cashier
Safeway inc
06.2006 - 12.2018
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
- Prepared deposits according to established procedures.
- Operated cash register to process cash, check, and credit card transactions.
- Troubleshot office equipment, computer hardware and software issues.
Education
GED -
University of Sucre
Venezuela06-1999
Skills
- Flexible schedule
- Fluent in Spanish/English
- Safe equipment operations
- Merchandise restocking
- Payment processing
- Cash drawer balancing
- Customer greeting
- ID verification
- Credit and cash transactions
- Scanner operations
- Issue resolution
- Excellent multi-tasker
- Positive outlook
- Proficient in MS Office
- Organized
- Detail-oriented
- Flexible
- Dedicated team player
Timeline
Cashier
Graton Resort Casino
09.2024 - Current
Clerk /customer Service
United State Postal Service
06.2019 - 04.2020
Instacart Shopper
Instacart
06.2019 - Current
Clerk /Customer Service Cashier
Safeway inc
06.2006 - 12.2018
GED -
University of Sucre
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