Daisy Chavez Rodarte

• Under general supervision, I operate as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
• Register new patients and update existing patient accounts.
• Identify accepted insurance plans and those requiring referrals, handle any system red flags as they are encountered, I determine if patient has a co-payment; accepts and
• Verified insurance eligibility and coverage for patients.

records receipt of payment; provides applicable waiver and obtains appropriate signature. When

appropriate, scan copy of patient’s photo ID, insurance card and/or waiver.

• Greet patients and others entering the department in a courteous and professional manner in

accordance with performance standards.

• Schedule new or follow-up appointments if needed for patients.
• Respond to requests from patients, family members, physicians and staff effectively.
• Communicate through Epic System

physicians and staff members through telephone encounters using SBAR format and/or appropriate smart phrases in

accordance with performance standards.

Manage EHR in-basket(s), work queues and schedule

templates as assigned in Epic System.

• Participate in meeting once every two weeks related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements and safety protocols.
• Help with training new staff on checking in patients, phone etiquette and other office duties.
• Offer simple and clear instructions to help patients register or access stanford my health account.

• Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.

Responsibilities included greeting patients making them feel welcome, answer phones in a timely manner, document and organize patient charts, reminders for next day appointments, file charts, room patients, and submit insurance claims trough the lytec software.