Daisy Catangay
Av Collin, Montmagny,QC
Summary
To seek a competitive and challenging environment, where I can serve an organization and establish an enjoyable career for myself. To secure a position in a well-established company and maximize my program development and training skills.
Overview
17
17
years of professional experience
Work History
Fast Food Supervisor
McDonalds- Gestion N. Auger
85 Boul Taché E Montmagny, QC
11.2021 - Current
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Manager
Kenny Rogers Roasters, Epicurean Exchange Inc.
Makati, Philippines
10.2016 - 10.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales and Service Specialist
Globe Telecom
Quezon City, Phillipines
11.2015 - 09.2016
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Received and processed client payments and updated accounts.
- Created informative displays to attract customers to specific products or promotions.
- Increased profits by upselling and cross-selling to existing customers.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Greeted customers to determine wants or needs.
- Greeted customers upon entering the store and provided assistance as needed.
Assistant Manager
McDonalds- Big Queen Foods Corp. inc.
Quezon City, Phillipines
01.2014 - 04.2015
- Conducted regular performance reviews for employees to identify areas of improvement.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Management Trainee
McDonalds- AOR Southern Group of Companies Inc.
Legazpi City, Phillipines
05.2012 - 01.2014
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported staff training, development and evaluation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
My Store Marketing- Service Staff
McDonalds
Legazpi City, Phillipines
08.2006 - 04.2012
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered products to customer locations on time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Business Administration Major in Management
Bicol College
Daraga, Albay Phillipines01-2012
Skills
- Punctual and Reliable
- Energetic and Enthusiastic
- Flexible Schedule
- Schedule Management
- Training and Mentoring
References
References available upon request.
Timeline
Fast Food Supervisor
McDonalds- Gestion N. Auger
11.2021 - Current
Shift Manager
Kenny Rogers Roasters, Epicurean Exchange Inc.
10.2016 - 10.2021
Sales and Service Specialist
Globe Telecom
11.2015 - 09.2016
Assistant Manager
McDonalds- Big Queen Foods Corp. inc.
01.2014 - 04.2015
Management Trainee
McDonalds- AOR Southern Group of Companies Inc.
05.2012 - 01.2014
My Store Marketing- Service Staff
McDonalds
08.2006 - 04.2012
Bachelor of Science - Business Administration Major in Management
Bicol College
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