Daisy Castellanos
Oakland
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Medical Clerk
Tiburcio Vasquez Health Center
Hayward, CA
09.2025 - Current
- Schedule, confirm and reschedule appointments using EPIC software
- Managed billing, insurance verification and payment collection
- Handled intake forms, consent forms and other documents
- Assisted with creating temporary insurance for uninsured patients
- Coordinated with providers, nurses and medical assistants to better assist patients
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Intern
Kaiser Permanente
Oakland, CA
06.2025 - 08.2025
- Assisted with ensuring compliant policies and procedures, including for medical emergencies, and standardized procedures
- Participated in learning workshops to develop critical thinking skills and developed a human design project
- Sorted and organized files, spreadsheets, and reports with Microsoft software
- Assisted in project coordination for healthcare initiatives, ensuring timely completion of deliverables.
Academic Mentor Lead
ARISE High School
Oakland, CA
01.2021 - 06.2025
- Assisted in the development of curriculum materials, ensuring relevance and rigor.
- Trained new mentors on best practices for supporting student achievement and engagement.
- Served as a liaison between students, teachers, and parents to ensure clear communication regarding academic goals and expectations.
- Co-advisor to 12th-grade students, aiding in college support services and retention of course material.
Externship
California Pacific Medical Center Van Ness Campus
San Francisco, CA
02.2025 - 04.2025
- Performed 12-lead rhythm-strip EKGs on adult patients, ensuring accurate anatomical electrode placement and clear tracing.
- Maintained and sanitized EKG machinery, troubleshooting technical errors, and ensuring equipment operated at peak performance.
- Worked effectively in fast-paced environments.
Intern
Heal Path Internship, Highland Hospital
Oakland, CA
01.2020 - 03.2020
- Learned hospital codes, HIPAA, PHI,
Education
Program completion -
Bay Area Medical Academy
San Francisco, CA09.2024
AA Degree - Health Sciences
Merritt College
Oakland, CA05.2024
Diploma - undefined
ARISE High School
Oakland, CA06.2020
Skills
- Proficient in Microsoft, Google, EPIC
- Telephone etiquette
- Medical terminology
- Epic systems
- Fast Learner
- Communication
- Critical Thinking
- Time management
- Team player
- Customer service
Certification
- National Health Association
- CET Certification
- BLS (Basic Life Support)
- American Heart Association
- First Aid Certified
- MIMS
LANGUAGES
English - Proficient
Spanish - Proficient
Timeline
Medical Receptionist/Medical Clerk
Tiburcio Vasquez Health Center
09.2025 - Current
Intern
Kaiser Permanente
06.2025 - 08.2025
Externship
California Pacific Medical Center Van Ness Campus
02.2025 - 04.2025
Academic Mentor Lead
ARISE High School
01.2021 - 06.2025
Intern
Heal Path Internship, Highland Hospital
01.2020 - 03.2020
AA Degree - Health Sciences
Merritt College
Diploma - undefined
ARISE High School
Program completion -
Bay Area Medical Academy