Daisy Calderon
Fontana
Summary
High energy worker skilled at welcoming guests and overseeing operations. Focused on customer satisfaction and team productivity. Calm and level-headed in all types of situations. Offers background developing and leading successful youth programs. Proven success in building relationships with people, working with vulnerable populations, and providing guidance and support. Skilled in creating and facilitating engaging activities to foster collaboration and personal growth.
Overview
4
4
years of professional experience
Work History
Host/Food Expo
Septembers Taproom & Eatery
09.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Leveraged POS system to manage sales transactions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout visit.
- Trained new employees on customer service best practices and policies to maintain high standards of service.
- Answered customer questions.
- Supported multiple teams to ensure smooth customer experience.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Youth Leader
Center of Youth and Development
03.2022 - 07.2022
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
Team Member
Subway
06.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Arts - English Literature
Citrus College
Glendora, CA12.2023
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA05.2020
Skills
- Health and Safety Management
- Process Improvement
- Client Relationship Building
- Writing and Editing
- Budgeting and Planning
- Mathematical and Deductive Reasoning
- Proficient in Spanish
- Ability to memorize quickly
- Ability to work in high stress situations
- Creating and keeping deadlines
- Teamwork
- Strategic thinking
- Multitasking
- Patience
- Proficient with Microsoft Office; Google Office; Outlook; Powerpoint; Excel; Word
- Telephone Reception
- POS Software
- Complaint Resolution
Objective
Seeking career opportunity in sales/marketing or customer service with stable company where I can utilize customer engagement and organizational skills.
Languages
Spanish
Native or Bilingual
Timeline
Host/Food Expo
Septembers Taproom & Eatery
09.2022 - Current
Youth Leader
Center of Youth and Development
03.2022 - 07.2022
Team Member
Subway
06.2020 - 08.2020
Associate of Arts - English Literature
Citrus College
High School Diploma -
Etiwanda High School
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