Daisy Cabada
Hawthorne
Summary
Dynamic General Manager with a proven track record at El Torito Restaurants, driving year-over-year growth through strategic vision and operational excellence. Skilled in budget allocation and employee development, I fostered a high-performance culture, enhancing customer satisfaction and mentoring future leaders. Bilingual communicator dedicated to maximizing efficiency and profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
El Torito Restaurants
03.2024 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated and executed several events for the LA-Rams, both off-site and in the restaurant.
- Coordinated and assisted with Food Truck events for different customers.
- Developed and trained 3 hourly employees onto manager roles by providing leadership, coaching, operational guidance, and performance development plans to build strong and effective leaders.
Assistant General Manager
El Torito Restaurants
05.2023 - 03.2024
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Manager
El Torito Restaurants
03.2022 - 05.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Restaurant Hostess
El Torito Restaurants
09.2020 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Open Table Certified
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Hawthorne High School
Hawthorne, CA07-2019
Skills
- Advertising and marketing
- Communication skills
- Employee development
- Leader
- Budget allocation
- Staff training and development
- Performance improvement
- Inventory control
- Bilingual
- Employee scheduling
- Cost reductions
- Time management
- Sales
- Team player
Accomplishments
- Supervised team of 50+ staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Inventory Cost Control.
- Budget Control.
Certification
- ServSafe
- Open Table
- Alcoholic Beverage Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
El Torito Restaurants
03.2024 - Current
Assistant General Manager
El Torito Restaurants
05.2023 - 03.2024
Manager
El Torito Restaurants
03.2022 - 05.2023
Restaurant Hostess
El Torito Restaurants
09.2020 - 03.2022
Hawthorne High School
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