Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Brockerville

Lawn, NL,Canada

Summary

Driven professional with a proven track record at PCO Pest Control, excelling in customer service and training coordination. Mastered conflict resolution and training development, enhancing customer satisfaction and employee skills. Achieved significant improvements in customer loyalty and operational efficiency through critical thinking and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Human Resources industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure data entry

position Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Training Coordinator

North Atlantic Refining
01.1997 - 12.2002
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.

Volunteer Services

Anyone Needing Volunteer Services.
Any dat - No end
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Actively involved in various volunteer work with organizations wherever help is needed.
  • Arranging outside activities for camping in parks.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

President

Lawn 50+ Club
01.2022 - 07.2024
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Providing and presenting ideas for seniors in the community.

Education

Associate of Applied Science - Secretarial Science

College of Trades & Technology
St. John's, NL
05.1978

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Complaint Handling
  • Client Relations
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Documentation
  • Data Collection
  • Prioritization
  • Building rapport
  • Live chat support
  • Filing
  • Quality Control
  • Customer Education
  • Product Sales
  • Coordination
  • Recordkeeping strengths
  • Research
  • Office equipment proficiency
  • Spreadsheets
  • Proofreading
  • Document Control
  • Quality Assurance Controls
  • Shipping and Logistics
  • Information Security
  • Key holder experience
  • Report Preparation
  • Customer Service

Languages

English
Full Professional

Timeline

President

Lawn 50+ Club
01.2022 - 07.2024

Training Coordinator

North Atlantic Refining
01.1997 - 12.2002

Volunteer Services

Anyone Needing Volunteer Services.
Any dat - No end

Associate of Applied Science - Secretarial Science

College of Trades & Technology
Daisy Brockerville