Daishanay Ross
Sacramento
Summary
Motivated and detail-oriented administrative professional with strong experience in legal, healthcare, accounting, and customer service industries. Known for exceptional communication skills, time management, and the ability to juggle multiple priorities while maintaining accuracy and professionalism. Proven track record of supporting attorneys, clinical staff, and technical teams with efficiency and care.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Legal Assistant/accounting
Crowell Law Offices
Sacramento
- Current
- Billing/ accounting
- Account revenue
- Customer service
- Legal Documents
- Filing with court
- Assisted managing partners, associate attorneys and paralegals with achieving context specific trial preparations and deposition book creations while maintaining form and structure.
- Supporting multiple attorneys in studying, planning, and managing cases.
- Answered phones, scheduled meetings and managed calendars.
- Case managing
Security and fire tech manager
Hue & Cry, Inc.
Sacramento
06.2022 - 06.2024
- Monitor security, fire alarms and CCTV
- Schedule service
- Answers telephone lines promptly and efficiently.
- Order parts
- Manage technicians
- Send/cancel dispatch
- Troubleshoot
Administrative Assistant/Intake Coordinator
ADVANCED HOME HEALTH AND HOSPICE
06.2021 - 07.2023
- Files confidential patient records.
- Receives and routes daily incoming mail.
- Maintains current log of interim orders and plans of care to verify mail and return date to comply with state and federal regulations.
- Answers telephone lines promptly and efficiently. Responds to message content appropriately, as instructed by the Clinical Director/Information Systems Supervisor. Records telephone calls onto call log.
- Coordinates and verifies clinical documentation for input, i.e., consents and POLST… (Admission through Discharge).
- Schedules all clinical visits maintaining scheduling adherence.
Litigation Assistant/Paralegal
berg injury lawyers / PI
10.2019 - 06.2021
- Assisted managing partners, associate attorneys and paralegals with achieving context specific trial preparations and deposition book creations while maintaining form and structure.
- Supporting multiple attorneys in studying, planning, and managing cases.
- Answered phones, scheduled meetings and managed calendars.
Customer Service Representative
teledirect
07.2016 - 10.2019
- Monitored and updated patient scheduling with physician.
- Did 3rd party scheduling and answered phone calls for UCD Hospital, Sutter Hospital, Kaiser Hospital... etc.
- Responded and resolved all patient service requests.
- Strong knowledge of medical terminology.
Education
AMERICAN RIVER COLLEGE
Sacramento, CA 08.2021 - 08.2025
Rosemont
Sacramento, CASkills
- Analysis skills
- Accounting
- Organization
- Patient care
- Inventory
- Medical Records
- EMR Systems
- Windows
- Medical office experience
- Property management
- Hospice Care
- Customer support
- Transcription
- Medical Terminology
- Medicare
- Medical Coding
- Leadership
- Medical receptionist
- Insurance Verification
- Time management
- Phone Etiquette
- Filing
- Appointment Scheduling
- Medical Scheduling
- Front desk
- Discharge planning
- Medical Billing
- Documentation review
- Data Entry
- Financial services
- Telemarketing
- Organizational skills
- Billing accuracy
- Case management
Timeline
Security and fire tech manager
Hue & Cry, Inc.
06.2022 - 06.2024
AMERICAN RIVER COLLEGE
08.2021 - 08.2025
Administrative Assistant/Intake Coordinator
ADVANCED HOME HEALTH AND HOSPICE
06.2021 - 07.2023
Litigation Assistant/Paralegal
berg injury lawyers / PI
10.2019 - 06.2021
Customer Service Representative
teledirect
07.2016 - 10.2019
Legal Assistant/accounting
Crowell Law Offices
- Current
Rosemont