Daisey Oliva
Los Angeles
Summary
Versatile and results-driven professional with a strong background in property management and operations, as demonstrated at Target. Excelled in enhancing customer satisfaction and streamlining processes, achieving increased market share at AutoZone through exceptional communication and vendor management skills. Proven ability to lead teams and manage multiple projects effectively, showcasing critical thinking and maintenance scheduling expertise.
Overview
9
9
years of professional experience
Work History
Property Manager
Target
11.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication, and prompt resolution.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for guests and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality environments for guests.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Dock Reciever
Target Logistics
11.2021 - Current
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as stackers, electrical jacks, and balers to move outgoing shipments to the loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Commercial Manager
AutoZone
09.2015 - 02.2022
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Increased market share Number% by improving responsiveness and timeliness to customer needs.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA07.2012
Skills
- Property management
- Fast learner
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Maintenance scheduling
- Administrative support
- Vendor management
- Compliance monitoring
- Property accountability
- Valid state name driver's license
- Preventive Maintenance
- Building operations
- Clear communication
- Critical thinking
- Decision-making
- Creative and adaptable
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Target
11.2021 - Current
Dock Reciever
Target Logistics
11.2021 - Current
Commercial Manager
AutoZone
09.2015 - 02.2022
High School Diploma -
Thomas Jefferson High School
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