Daisey Llepes
Ione,CA
Summary
Continued career growth as a working professional within the health care, IT, and customer service industries.
Professional in education with strong foundation in theoretical instruction and curriculum development. Demonstrates proven ability to create engaging learning environments and to adapt teaching methods to meet diverse student needs. Focuses on team collaboration and achieving results, ensuring reliability and flexibility in dynamic settings. Skilled in pedagogy, lesson planning, and educational technology, with commitment to fostering academic excellence and critical thinking.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Theory Instructor for the Medical Assisting Program
Bay Area Medical Academy, San Francisco Campus
01.2025 - Current
- Facilitate students learning remotely on Zoom and teach subjects such as Anatomy & Physiology, Medical Terminology, Pharmacology, Medical Insurance, Billing and Coding. Managed online learning with more than 25 students per class. Providing instruction to both day and night classes 3-4 days per week.
Founder/CEO
DP Tutoring
08.2016 - Current
- Owner and Operator of DP Tutoring to empower students, graduates, and working professionals, to improve their academic and technical knowledge so that they may achieve certification for the state of California and National Certification in Medical Assisting and Medical Office Administration. I held four workshops for North Bay Health Care, Fairfield, CA in 2016 and was hired under a contract for Dignity Health for 2017-2018. I have held five workshops for Dignity Health in Santa Cruz, Woodland, Sacramento, and Citrus Heights. Workshop curriculums are created with emphasis on subjects to study to pass the CCMA and NHA exams for certification.
- Credentialing Workshop for CCMA Certification, NCCT and NHA certifications.
Medical Assisting Instructor
MTI College
11.2021 - 12.2024
- Responsible for instructing 10-60 students in the classroom and remote training on medical knowledge about the medical assistant program. Instruct and monitor MA skills such as vital signs, blood pressures, injections, ECGs, venipuncture, anatomy and physiology, body systems, autoclave, medical roles, law, and ethics. As well as medical billing and finance procedures. Also, I am responsible for instructing students on EHR, HIPAA, ICD-10, CPT, HCPCS code sets and customer service skills.
EDD Processing Agent for California Remote CA-UI Employer Protest
Maximus, Contract with MMC
11.2021 - 08.2022
- Responsible for fact-checking employer protests and reviewing insurance claims with outstanding employer protest issues to determine the next steps required to resolve those issues.
- Using critical thinking skills, the agent will analyze all information, notes, and documentation to identify gaps or discrepancies in the information.
- Responsible for performing outreach to claimants and/or employers to obtain necessary information, note that in the claim file, and forward detailed notes as required to resolve the issue.
- Also required to use time management to work caseloads effectively and in order of priority set by leadership, critical thinking skills to identify the needs of each claim, and communication skills ensuring that the information gathered is noted in the claim.
- Processed approximately 60-120 claims per day.
Capstone and Medical Assisting Instructor
Cambridge Jr. College
03.2020 - 08.2021
- Responsible for instructing 10-30 students on medical knowledge about the medical assistant program. Instruct and review, instruct and monitor exams on back-office skills, such as vital signs, blood pressures, injections, ECGs, venipuncture, anatomy and physiology, body systems, autoclave, medical roles and issues, and medical billing and finance. Also, responsible for reviewing and instructing students on EHR, HIPAA, and customer service skills.
Medical Assisting Program Director & MA Instructor
National Career Education (NCE)
07.2018 - 03.2020
- Responsible for instructing 10-25 students in a classroom environment on all administrative, clinical, and laboratory procedures. Administrative duties that deal with customer service, patient registration, scheduling, insurance billing, and coding, including current ICD-10, CPT, and HCPCS coding procedures. Extensive instruction in Anatomy & Physiology and Medical Terminology. Instruction also includes electronic records and Medisoft software that deals with claims, accounting, and financial transactions. Clinical & Laboratory skills included venipuncture, administration of injections, ECGs, vital signs, blood pressure, peak flow measurements, PFT – Spirometry testing, audiometer – hearing tests, autoclave sterilization of surgical instruments, minor office surgical procedures, and urinalysis.
- As the MA Program Director, I was responsible for overseeing the day-to-day operations of the MA Program. I made sure all classes were staffed and responsible for hiring well-qualified instructors for the MA Program and the Lab/Phlebotomy Program. Also responsible for reviewing the curriculum, and ordering textbooks, supplies, and uniforms. Dealt with student issues about attendance and academics. Reported directly to the Director of Education and Campus Director with daily and weekly meetings on any issues with the allied staff and student issues.
- Created a workshop for students to prepare them for the NHA CMA exam for certification. Through a five-hour workshop, improved the passing rate from 2 out of 10 students to 8 out of 10 students in a six-month period.
Medical Office Administration Instructor / Medical Assisting Instructor
Center for Employment Training
05.2016 - 07.2018
- Responsible for instructing students in a classroom environment on all administrative, clinical, and laboratory procedures. Administrative duties that deal with customer service, patient registration, scheduling, insurance billing, and coding, including current ICD-10, CPT, and HCPCS coding procedures. Extensive instruction in Anatomy & Physiology and Medical Terminology. Instruction also includes electronic records and Medisoft software that deals with claims, accounting, and financial transactions. Clinical & Laboratory skills included venipuncture, administration of injections, ECGs, vital signs, blood pressure, peak flow measurements, and urinalysis.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Epic Coach – Onboarding of Electronic Health Records
Sutter Medical Foundation
03.2016 - 04.2016
- Responsible for preparing and training in a learning classroom, setting up equipment, coaching students, live meeting sessions, and curricula in the learning environment. Manage all attendance and training deliverables for training events. Monitors and manages all classroom activities and assists students struggling with course material. Participates in post-training delivery debriefs and proactively seeks to heighten collaboration and resolve any issues affecting training delivery.
MA& MOR Instructor
Cambridge Jr. College
01.2015 - 03.2016
- Responsible for instructing 30-50 students on medical knowledge about the medical assistant program. Instruction on back-office skills, such as vital signs, blood pressures, injections, venipuncture, anatomy and physiology, body systems, medical roles and issues, and medical billing and finance. Also responsible for instructing students on customer service skills. As Medical Office Receptionist, I was responsible for instructing students on front office skills, such as Electronic Health Records, HIPAA, keyboarding, Ten-Key, Head and Neck Anatomy, customer service, and filing skills.
Medical Assistant Instructor
Harper Rand
09.2014 - 12.2014
- Responsible for instructing 32 students in the Medical Assisting program on front and back-office skills, such as vital signs, injections, blood draw, laboratory procedures, EKG, and many other clinical, laboratory, and administrative duties as described in previous job duties about the Medical Assisting programs.
- Charles A. Jones Career and Education Center, Sacramento, CA
Medical Assistant Instructor
Cambridge Jr. College
01.2010 - 09.2014
- Responsible for instructing day and night classes with 30-50 students on medical knowledge about the medical assistant program. Instruct back-office skills, such as vital signs, blood pressures, injections, venipuncture, anatomy and physiology, body systems, autoclave, medical roles and issues, and medical billing and finance. Also responsible for instructing students on EHR, HIPAA, and customer service skills.
911 Public Safety Dispatcher / Retired
California Highway Patrol
11.1995 - 08.2009
- Aided the public by answering cellular 911 calls for emergency and non-emergency aid. Aided officers via two-way radio communication, by prioritizing calls and responding appropriate EMS agency responses for medical and law enforcement assistance. Performed multiple tasks under pressure in a highly stressful work environment. I had clearance to access NLETS, DOJ, NCIC, and DMV access for warrant checks, driver’s license, and vehicle registration. Also responsible for entering stolen vehicle information.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Medical Assistant
Kaiser Permanente – Pediatrics
05.2005 - 04.2009
- Provided direct patient care. Back-office duties included specimen collection, obtaining vital signs, minor surgical preparation, bandaging, universal precautions, asepsis, and infection control, maintaining documentation on patient’s activities, and providing daily reports for medical staff. Also responsible for maintaining the very busy schedules of two pediatricians for optimum workflow and efficiency. Involved in training and orientation of externs and new MA employees.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Some College (No Degree) - Billing And Coding
Penn Foster
Scranton, PAAS Degree - Legal Studies
Post University
Waterbury, CT05.2022
Medical Assistant Clinical / Phlebotomist Certification - undefined
Charles A. Jones Career and Education Center
Sacramento, CA01.2005
EMT Certification - undefined
Med-Help Training School
Walnut Creek, CA06.1988
General Studies
Diablo Valley College
Concord, CAHigh School Diploma - undefined
Ygnacio Valley High School
Concord, CA01.1987
Skills
- 15 years of direct instructional experience, both in a classroom setting, online, and clinical on-the-job training
- 10 years of experience in direct patient care, including 35 years in pediatrics, 1 year in adult medicine, and 8 years in emergency medicine
- Excellent, professional, and compassionate caregiving skills
- Experience working with physicians, nurses, and other ancillary health care professionals
- 40 years of experience in various occupations providing outstanding customer service and support
- Exceptional verbal and written communication skills
- Remarkable multitasking abilities
- Commitment to teamwork as a valuable team member and a leader
- Well organized – excellent time management skills
- Reliable and dependable
- Excellent computer skills – extensive knowledge in McGraw Hill Connect online LMS learning platform, Microsoft Word, Works, Excel, Access, and PowerPoint programs As well as Cengage LMS platform, Zoom, Canvas and Microsoft Teams
- Impressive knowledge and implementation of EMR (electronic medical records) programs, such as EPIC, Spring Charts, Medisoft, McGraw Hill Greenway Prime Suite EHR, Connect and Navigator EHR software
- Typing speed - 64 WMP
- EMR and EHR – 20 years
- Teaching strategies
- Expertise in subject matter
- Student engagement
- Curriculum development
- Student evaluation
- Student advocacy
- Curriculum design
- Progress evaluations
- Curriculum planning and implementation
- Learning objectives
- Learning skills development
- Critical thinking development
- Diverse student populations
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Positive learning environment
- Student motivation and engagement
- Student-centered learning
Certification
- 10/2021 Commission on Teacher Credentialing Certificate of Clearance – Doc#210227951 – Valid for 5-years
- 12/2019-12/2025 NHA – CCMA Cert #X5R85SX3
- 4/2019-8/2025 NHA-CEHRS (Certified Electronic Health Records Specialist) Cert #N2W3P6N5
- 2011-2021 CCMA-AC - California Certified Medical Assistant Administrative and Clinical – Certificate #10525-11 Currently recertifying.
- 2014 & 2019 American Heart Healthcare-BLS CPR Certified Instructor
Accomplishments
- 04/2021 PHI THETA KAPPA Honor Society – Member Academic Achievement 3.93 GPA
- 2004 Charles A. Jones Skills and Business Education Center Three-time recipient of Student of the Block for Excellence in attendance and overall GPA of 4.0 Vice-President Student Council 2 terms
Timeline
Theory Instructor for the Medical Assisting Program
Bay Area Medical Academy, San Francisco Campus
01.2025 - Current
Medical Assisting Instructor
MTI College
11.2021 - 12.2024
EDD Processing Agent for California Remote CA-UI Employer Protest
Maximus, Contract with MMC
11.2021 - 08.2022
Capstone and Medical Assisting Instructor
Cambridge Jr. College
03.2020 - 08.2021
Medical Assisting Program Director & MA Instructor
National Career Education (NCE)
07.2018 - 03.2020
Founder/CEO
DP Tutoring
08.2016 - Current
Medical Office Administration Instructor / Medical Assisting Instructor
Center for Employment Training
05.2016 - 07.2018
Epic Coach – Onboarding of Electronic Health Records
Sutter Medical Foundation
03.2016 - 04.2016
MA& MOR Instructor
Cambridge Jr. College
01.2015 - 03.2016
Medical Assistant Instructor
Harper Rand
09.2014 - 12.2014
Medical Assistant Instructor
Cambridge Jr. College
01.2010 - 09.2014
Medical Assistant
Kaiser Permanente – Pediatrics
05.2005 - 04.2009
911 Public Safety Dispatcher / Retired
California Highway Patrol
11.1995 - 08.2009
Medical Assistant Clinical / Phlebotomist Certification - undefined
Charles A. Jones Career and Education Center
EMT Certification - undefined
Med-Help Training School
High School Diploma - undefined
Ygnacio Valley High School
Some College (No Degree) - Billing And Coding
Penn Foster
AS Degree - Legal Studies
Post University
General Studies
Diablo Valley College
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