Daina Mitchell
Milton,ON
Summary
Motivated Social Service Worker with experience in overseeing daily operations, budgeting, and staff management within healthcare facilities. Known for strong leadership skills with a focus on strategic planning and problem-solving with improved operational efficiencies while maintaining high levels of patient care quality. Possesses strong communication skills to effectively liaise between medical staff and administrative teams.
Overview
7
7
years of professional experience
Work History
Registered Social Service Worker
Partners Community Health
Mississauga, ON
12.2023 - Current
- Conducted assessments of client needs, strengths and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
- Works in collaboration with an interdisciplinary team consisting of Directors of Care, Registered Nurses, Physicians and allied health team members to deliver resident care based on assessed needs.
- Works in collaboration with the Business Manager to ensure that financial documents are completed upon move-in and provide ongoing assistance to access financial resources as required, such as Rate Reductions, Public Guardian trustee, Canada Pension Plan, and acquire services from Capacity Assessors.
- Follow up with concerns/complaints that arise in area(s)/neighborhood to ensure they are addressed in a timely manner.
- Support residents and families during Advance Care Planning and treatment plan conversations within Social Service Worker scope, including funeral arrangements.
Supervisor, Support Services
Bellwoods Community Living
Toronto, ON
01.2022 - 02.2024
- Directly supervise a team of unionized employees with responsibility to oversee day-to-day operations of the assigned site, which include, but are not limited to, ensuring support services are provided within operational needs/abilities to clients according to the Service Agreement contract with each client.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitor the quality of services provided by Support Service Workers especially in the following areas; communication, level of care provided and effectiveness of training
Social Services Worker
Wyndham Manor
Oakville, ON
01.2018 - 01.2022
- Conducted intakes and assessments of individuals to determine eligibility for social services programs.
- Coordinated specific psychosocial resources to meet residents' identified needs.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Collaborated with hospitals to facilitate client reintegration into the community
- Reviewed and assessed referrals from Central West LHIN and hospital.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Education
Long Term Care Executive Leadership
CHA Learning
Ottawa, ON01-2024
Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON01-2020
Personal Support Worker
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON01-2014
Skills
- Psychosocial Support Expertise
- Referral Management
- Proficient in Health Partner Gateway
- Capacity Building
- Patient-Centered care
- Strategic Intervention Planning
Accomplishments
- Registration with Ontario College of Social Worker &Social Service Worker
- Gentle Persuasive Approach Program
- Palliative Care Certificate
References
References available upon request.
Timeline
Registered Social Service Worker
Partners Community Health
12.2023 - Current
Supervisor, Support Services
Bellwoods Community Living
01.2022 - 02.2024
Social Services Worker
Wyndham Manor
01.2018 - 01.2022
Long Term Care Executive Leadership
CHA Learning
Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Personal Support Worker
Sheridan College Institute of Technology And Advanced Learning
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