Daina Armstrong
Thorold,ON
Summary
Self-assured individual with expertise in Customer Service and relationship building, with almost 10 years of experience across many different positions. Flexible and poised, promoting well-developed skills in Customer Service, safety procedures, program planning and activity supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Worker
Boys And Girls Club Of Niagara
Niagara Falls, ON
02.2024 - Current
- Ensures daily provocations are set out, handles program planning as well as organizes and supervises large group activities
- Prepares, handles and serves meals and snacks while adhering to safe food handling procedures
- Builds and fosters relationships with children and youth, along with their families, while helping shape the lives of youth, and build trust and good rapport
Sales Associate
HomeSense
St. Catharines, ON
10.2020 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Eh Jose Taqueria
St. Catharines, ON
08.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
SportChek
St. Catharines, ON
07.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Crew Trainer and Guest Experience Leader
McDonald's Restaurant
Brampton, ON
09.2014 - 09.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Arts - Child And Youth Studies
Brock University
St. Catharines, ON10.2023
Skills
- Program planning
- Activities supervision
- Customer Service
- Staff education and training
- Strong Work Ethic
- Relationship Management
- Professional Appearance
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Certification
- Smart Serve Certified
- Food Handler/Food Safety Certified
- First Aid & CPR C Certified
Timeline
Program Worker
Boys And Girls Club Of Niagara
02.2024 - Current
Server
Eh Jose Taqueria
08.2023 - 12.2023
Sales Associate
HomeSense
10.2020 - 02.2024
Sales Associate
SportChek
07.2019 - 01.2020
Crew Trainer and Guest Experience Leader
McDonald's Restaurant
09.2014 - 09.2019
Bachelor of Arts - Child And Youth Studies
Brock University