Daina Armstrong
Thorold,ON
Summary
Self-assured individual with expertise in Customer Service and relationship building, with almost 10 years of experience across many different positions. Flexible and poised, promoting well-developed skills in Customer Service, safety procedures, program planning and activity supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Worker
Boys And Girls Club Of Niagara
02.2024 - Current
- Ensures daily provocations are set out, handles program planning as well as organizes and supervises large group activities
- Prepares, handles and serves meals and snacks while adhering to safe food handling procedures
- Builds and fosters relationships with children and youth, along with their families, while helping shape the lives of youth, and build trust and good rapport
Sales Associate
HomeSense
10.2020 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Eh Jose Taqueria
08.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
SportChek
07.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Crew Trainer and Guest Experience Leader
McDonald's Restaurant
09.2014 - 09.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Arts - Child And Youth Studies
Brock University
St. Catharines, ON10.2023
Skills
- Program planning
- Activities supervision
- Customer Service
- Staff education and training
- Strong Work Ethic
- Relationship Management
- Professional Appearance
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Certification
- Smart Serve Certified
- Food Handler/Food Safety Certified
- First Aid & CPR C Certified
Timeline
Program Worker
Boys And Girls Club Of Niagara
02.2024 - Current
Server
Eh Jose Taqueria
08.2023 - 12.2023
Sales Associate
HomeSense
10.2020 - 02.2024
Sales Associate
SportChek
07.2019 - 01.2020
Crew Trainer and Guest Experience Leader
McDonald's Restaurant
09.2014 - 09.2019
Bachelor of Arts - Child And Youth Studies
Brock University
- Smart Serve Certified
- Food Handler/Food Safety Certified
- First Aid & CPR C Certified
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