Dailee Mattice
Santa Clarita
Summary
Experienced Shift Supervisor, successful in keeping operations running smoothly and customers satisfied with high-quality service. Proactively works to solve problems and keeps team members on task while accomplishing shift objectives and duties. Excels in communication, operational management, team leadership, and conflict resolution.
Overview
8
8
years of professional experience
Work History
Personal Assistant & Family Manager
Private Practice
Santa Clarita
01.2022 - Current
- Managed family schedules and organized inventory while preparing meals and running errands efficiently
- Coordinated educational outings and activities, researching resources to enhance family engagement
- Planned events and coordinated logistics effectively
- Documented meetings and prepared reports to ensure accurate communication of key information
- Answered phone calls and emails, maintained documents and files
- Handled work with professionalism and confidentiality
Assistant Store Manager
Juice It Up
01.2023 - 12.2025
- - Acted as the store's manager when scheduled, accountable for all operational decisions during shift
- - Assisted with inventory and cash management, ensuring compliance with health and safety standards to support operational integrity
- - Trained new employees, delegated tasks, and ensured smooth communication between the team
- - Analyzed financial and operational data to inform decisions that improved shift performance
- - Managed calendars and schedules, resolved customer issues, and maintained customer accounts to enhance service quality
- Executed product launches for new initiatives
Shift Supervisor, Assistant Store Manager
Bodhi Leaf Coffee Traders
07.2021 - 01.2023
- - Directs shift operations, including opening/closing, and delegated tasks to baristas to ensure efficient service
- - Acted as the store's manager when scheduled, accountable for all operational decisions during shift
- - Supervised and trained baristas, providing feedback on performance and training
- - Utilized financial and operational data to make decisions to improve shift performance
- - Handled cash management, maintained inventory, ensured compliance standards, and supported the manager in creating a welcoming environment
- - Handled cash handling procedures, including drawer counts, deposits, and inventory, ensuring accuracy and security
- - Maintained health, safety, and cleanliness standards, ensuring the store is properly set up and maintained
Barista, Shift Supervisor in Training
Starbucks
08.2020 - 01.2023
- - Delivered exceptional customer service while handcrafting beverages to strict recipe standards in a fast-paced, high-volume environment
- - Educated customers on products/promotions, resolved issues positively, and supported barista training to enhance customer experience
- - Operated cash registers, cleaned, restocked, followed food safety protocols, and supported drive-thru/mobile orders to ensure smooth operations
- - Assisted with opening/closing tasks, setting up pastry cases, brewing coffee, cleaning espresso machines, and restocking for efficient next-day service
Associate
In N Out Burger
01.2018 - 08.2020
- - Processed payments at counter and drive-through in high-volume, fast-paced setting, ensuring quick service
- - Greeted customers, took orders, processed payments, and handed out food to ensure efficient service
- - Assisted other associates, communicated effectively, and worked together to meet customer needs
- - Maintained clean environment by regularly cleaning workstations, floors, and equipment to support hygiene standards
Education
Master's of Science - Psychology
Grand Canyon University
05.2025
Bachelor's of Science - General Psychology
Grand Canyon University
04.2023
Skills
- Scheduling management
- Event planning
- Inventory management
- Team leadership
- Conflict resolution
- Customer service
Timeline
Assistant Store Manager
Juice It Up
01.2023 - 12.2025
Personal Assistant & Family Manager
Private Practice
01.2022 - Current
Shift Supervisor, Assistant Store Manager
Bodhi Leaf Coffee Traders
07.2021 - 01.2023
Barista, Shift Supervisor in Training
Starbucks
08.2020 - 01.2023
Associate
In N Out Burger
01.2018 - 08.2020
Master's of Science - Psychology
Grand Canyon University
Bachelor's of Science - General Psychology
Grand Canyon University