Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Daiki Tatsumi

Burnaby,BC

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Ski Resort Staff

Katashina kogen
Numata, Gunma
12.2024 - 04.2025
  • Worked in multiple positions, such as ski lift operator and ski rental technician, and helped my manager with work for four months.
  • Provide excellent service and received ten positive feedbacks per month from customers.
  • Checked for any dangers before starting and after ending carefully, which led to no major accidents for four months.
  • Started to work from 7 a.m. on weekends due to an increasing number of customers and solved the labor shortage.

Hospitality Team Member

Goraikousannsou
Fujinomiya, Shizuoka
07.2024 - 09.2024
  • Greeted international guests with professionalism and friendliness, and assisted 30 international guests in English each day.
  • Treated the customer's injuries because of my experience taking first aid courses and inherited an injured person to paramedic ambulance attendants.
  • Answered questions from hikers politely every day, and provided experiences and support for reaching the summit successfully.

Waitress Trainee

Hamanako lake side plaza
Hamamatsu City , Shizuoka
01.2024 - 06.2024
  • Completed offering a meal within designated timeframes, and closed the shop by closing time for half a year.
  • Explained the menu options to guests politely due to the change in the menu monthly, and I contributed to higher sales than last year, despite the off-peak season.
  • Remembered information about customers, such as the names of regular customers, their birthdays, and it led to the rise of good feedback and customers.

Education

Associate of Science - Univercity Transfor Program

Douglas College
New Westminster, BC

High School Diploma -

Kenmei Gakuin High School
Sakai City, Osaka, Japan
03-2018

Skills

  • Sense of responsibility toward duties
  • Flexibility to the problem
  • Great customer service
  • Adaptation to new environments
  • Building strong relationships
  • Provision of the best solutions
  • Patience in the face of difficulties

Languages

Japanese
Native/ Bilingual
English
Professional

Affiliations

  • Boy scouts
  • Swimming

Certification

  • ILAC Certificate High-advanced IELTS level 17
  • ILAC Certificate University Pathway Program level 3.4
  • Ski test level 2 in Ski association of Japan

References

References available upon request.

Timeline

Ski Resort Staff

Katashina kogen
12.2024 - 04.2025

Hospitality Team Member

Goraikousannsou
07.2024 - 09.2024

Waitress Trainee

Hamanako lake side plaza
01.2024 - 06.2024

Associate of Science - Univercity Transfor Program

Douglas College

High School Diploma -

Kenmei Gakuin High School

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Daiki Tatsumi