DAI CHI (STEVEN) VO
Edmonton
Summary
Working within multinational or foreign organizations offers an invaluable opportunity for continuous learning, contributing to the accumulation of extensive experience that can prove pivotal for future career advancements. As an integral aspect of my role, I am dedicated to the management and development of our workforce. My commitment lies in facilitating their growth and fostering a collaborative environment that nurtures a highly knowledgeable and harmonious team.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Food Services Supervisor
Valleyview Eats and Treats
Valleyview, AB
06.2025 - Current
- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on efficient food preparation techniques and customer service standards.
- Coordinated inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented quality control measures to enhance food presentation and taste consistency.
- Developed and maintained positive relationships with vendors for reliable supply chain management.
- Analyzed customer feedback to identify areas for service improvement, driving guest satisfaction initiatives.
- Scheduled staff shifts to align with peak business hours, optimizing labor efficiency and productivity.
- Led team meetings to communicate operational goals, fostering a collaborative work environment.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
Director of Resources Planning
1Aviation Groundhandling Services Corp
Manila, Philippines
12.2022 - 05.2025
- In my role, I serve as the linchpin for a team of Resource Planning specialists, responsible for instilling an unwavering dedication to our company's financial goals and our clients' operational expectations. My comprehensive understanding of our business and project operations forms the bedrock for my role, facilitating the oversight of both short-term and long-term staffing forecasts, which are indispensable for strategic planning and resource allocation. Collaborating seamlessly with cross-functional teams, such as Operations, Allocation, Scheduling, and Finance, I conduct in-depth performance analyses, optimizing staffing requirements, and ensuring end-to-end Resource Planning support for revenue assurance. This multifaceted role also encompasses people management, wherein I determine effective team structures, address learning needs, and proactively manage individual and team performance. My commitment to exceptional customer relationship management, leadership, and business acumen rounds out my responsibilities, where I ensure that prompt, efficient, and courteous service is extended to both internal and external stakeholders.
- Additionally, I assume the role of making disciplinary decisions within my jurisdiction, supervising the team, and maintaining a constant line of communication with Human Resources Officers. My collaboration with department heads ensures the effective implementation of operational changes, underlining my dedication to driving operational excellence throughout the organization. In essence, my role encompasses a multitude of responsibilities, each contributing to the overall efficiency, success, and enduring quality of our Resource Planning department and our organization.
- Directed operational strategy to enhance ground handling efficiency across multiple airport locations.
- Managed team performance through regular training and development initiatives, improving service quality.
- Streamlined processes for cargo handling, reducing turnaround time and increasing overall productivity.
- Implemented safety protocols that ensured compliance with industry regulations and standards.
- Collaborated with cross-functional teams to optimize resource allocation and reduce operational costs.
- Analyzed performance data to identify areas for improvement, driving continuous process enhancements.
- Oversaw budget management, ensuring alignment of financial resources with strategic objectives.
Store Manager
Tiger Sugar Philippines
Metro Manila
12.2020 - 12.2022
- Supervise and coordinate activities of food service staff.
- Ensure compliance with health and safety regulations.
- Maintain high standards of food quality and presentation.
- Manage inventory and order supplies as needed. Schedule staff shifts and manage time-off requests.
- Train new employees and provide ongoing training for existing staff.
- Handle customer complaints and inquiries in a professional manner. Monitor and control food costs and waste.
- Ensure cleanliness and organization of the kitchen and dining areas. Conduct regular inspections of food service areas and equipment.
- Implement and enforce company policies and procedures.
- Prepare reports on food service operations and performance.
- Develop and implement strategies to improve customer satisfaction.
- Monitor staff performance and provide feedback.
- Maintain accurate records of inventory, sales, and staff schedules.
- (Number 1 Bubble Tea in Philippines by FOODY)
Director of Workforce Planning / Payroll
Okada Manila
Okada Manila
12.2015 - 12.2020
- In my role, I focus on labor optimization and have a wide range of responsibilities. I manage time and attendance, monthly payroll, and budgeting while overseeing daily operations and maintaining the functionality of our workforce planning and payroll department. I'm also involved in developing efficient rosters, maintaining policies and procedures, and handling labor solutions and reports for the organization. I oversee rosters for various departments, ensuring they meet operational demands and provide exceptional customer service. Additionally, I work on rostering-related projects to improve efficiency and quality and stay updated on industry developments. As a manager, I take a solution-focused approach, provide team leadership, and handle compensation and benefit policies and procedures. I also conduct research, manage compensation surveys, coordinate with stakeholders, and ensure the accuracy of compensation data in our HRIS system, among other duties.
Workforce Planning Manager (Head)
The Grand Ho Tram Strip
05.2014 - 11.2015
- In my role, I successfully optimized labor operations, resulting in substantial monthly cost savings of over $150,000 and a significant increase in productivity rates. I managed the resort's labor, controlled time and attendance, and assisted in monthly payroll processing. Additionally, I handled budgeting and forecasting for staffing and labor costs, while overseeing daily operations and maintaining the functionality of the Virtual Roster within the Workforce Planning Department. My responsibilities included creating efficient fortnightly rosters that adhered to company policies, analyzing manpower requirements, and revising preliminary master schedules for various operations.
Assistant Manager – Casino’s Training and Deployment (Casino’s HR/Scheduling)
Resort World at Sentosa
Sentosa
06.2010 - 04.2014
- In my role, I am responsible for creating and revising preliminary master schedules for various operations, meticulously detailing all the tasks to be performed. As a technical advisor, I provide solutions for operational challenges, ensuring the smooth flow of projects. I also identify scheduling software training needs among employees, offer necessary training, and stay current with advancements in scheduling software to maximize efficiency.
- My commitment to continuous learning and skill development contributes to enhancing individual and team innovation and productivity. With a proven track record in managerial roles, I adopt a solution-focused approach and am proficient in effective troubleshooting. I excel in delivering strategies, planning, and implementing development initiatives that align with customer needs and project objectives. Proactive supervision and team leadership are at the core of my responsibilities, as I work cross-functionally to drive successful project outcomes.
- Additionally, I play a pivotal role in developing and establishing best practices in database preparation and maintenance, ensuring the accuracy of database reports. I evaluate customer requirements, responding with accurate reports in a timely and effective manner. Monitoring actual operations and comparing them to baseline schedules, I provide essential project status updates. Scheduling, which I actively engage in, allows organizations to proactively plan staffing requirements and streamline scheduling, time and attendance, and payroll preparation through specialized software. Finally, I ensure confidentiality to safeguard valuable company assets.
Education
Bachelor of Technology Information -
Natural and Sciences University
01.2003
Skills
- Well maintained the good relationship with both famous rostering systems (CAE, Mizzisoft and Virtual Roster)’s owner and technical team
- Pre-opening and setup/restructure the Workforce Planning or Deployment department
- Very good knowledge with Easy Roster (Mizzisoft) system
- Very good knowledge with Virtual Roster (Digital Instinct) system
- Able to work under high pressure and challenges
- Able to make right and strong decisions to meet the timeline
- Computer skills are expert
- Strong Interpersonal, Customer services, Management and Supervisory, communication, Commercial awareness, ability to prioritize and juggle multiple responsibilities and problem-solving skills
- Staff supervision
- Staff leadership
- Schedule management
- Employee development
LANGUAGE
English
Vietnamese
French
Elementary
Timeline
Food Services Supervisor
Valleyview Eats and Treats
06.2025 - Current
Director of Resources Planning
1Aviation Groundhandling Services Corp
12.2022 - 05.2025
Store Manager
Tiger Sugar Philippines
12.2020 - 12.2022
Director of Workforce Planning / Payroll
Okada Manila
12.2015 - 12.2020
Workforce Planning Manager (Head)
The Grand Ho Tram Strip
05.2014 - 11.2015
Assistant Manager – Casino’s Training and Deployment (Casino’s HR/Scheduling)
Resort World at Sentosa
06.2010 - 04.2014
Bachelor of Technology Information -
Natural and Sciences University