Daiana Miller
Pacheco
Summary
Proven coordinator with a track record of enhancing customer satisfaction at TJX Companies, including TJMaxx and HomeGoods, through exceptional problem-solving and conflict resolution skills. Fluent in Portuguese and English, with a working proficiency in Spanish and demonstrating professional maturity and organizational efficiency. Passionate about transitioning to a role in childcare, dedicated to creating a safe and nurturing environment for children. Highly organized and detail-oriented, with a strong work ethic and dedication to achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coordinator
TJX Companies, TJmaxx
06.2023 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
4th Key Coordinator
TJX Companies HomeGoods
02.2020 - 02.2022
- Acted as Manager on Duty in adherence with company policy and procedure
- Role model, exceptional customer service
- Created positive internal and external customer experience
- Ensured store team executes tasks and daily activities in accordance with store plan
- Addressed immediate customer service issues and provides appropriate coaching to Associates
- Ensured Associates adhere to all operational procedures
- Ensured opening/closing procedures are executed in accordance with company guidelines
Data Entry Clerk
Areal Indrustria Comercio De Vidros LTDA
04.2015 - 04.2017
- Entered client information into databases quickly and with minimal errors.
- Verified accuracy and validity of data entered in databases
Sales Associate
Zelia Napolitano Sardinha Comercio
12.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Centro Educacional Podio
Rio De Janeiro04.2011
Skills
- Professional and mature
- Organized and efficient
- Independent worker
- Fluent in Portuguese and English
- Limited working fluency in Spanish
Certification
Raptor Environmental Control / ABFPAR 16 hours
Rio de janeiro, Brazil
October 2012
Falcon Park Certificate of Birds of Prey Management, Training and Reproduction. 20 hours
Aracaju, Brazil
February 2017
Volunteer Work
In Brazil, I dedicated much of my free time to volunteering at my neighborhood church, which served underprivileged children from the local community. As a Capoeira instructor, I taught this unique Brazilian martial art and helped organize activities, games, and events. These projects aimed to instill values of respect, patience, and focus in the children while providing a safe and enjoyable environment. With experience raising my daughter and interacting with several nieces and nephews, I find it easy to communicate and build connections with children, ensuring they feel supported and can rely on me for assistance with anything they need.
Timeline
Coordinator
TJX Companies, TJmaxx
06.2023 - Current
4th Key Coordinator
TJX Companies HomeGoods
02.2020 - 02.2022
Data Entry Clerk
Areal Indrustria Comercio De Vidros LTDA
04.2015 - 04.2017
Sales Associate
Zelia Napolitano Sardinha Comercio
12.2014 - 01.2015
High School Diploma -
Centro Educacional Podio
Similar Profiles
Skyler SinghSkyler Singh
Merchandise Associate at TJX Companies, TJmaxxMerchandise Associate at TJX Companies, TJmaxx
Kaylie HiattKaylie Hiatt
Merchandise Coordinator at TJX Companies, TJmaxxMerchandise Coordinator at TJX Companies, TJmaxx
Gabriela MarquezGabriela Marquez
Retail Associate at TJX Companies, TJmaxxRetail Associate at TJX Companies, TJmaxx