Daiana Carbajal
Fullerton
Summary
Medical Office Administrator with expertise in radiology front desk operations, adept at insurance verification and patient scheduling. Proficient in EHR systems like RIS Cliental and EPIC, ensuring compliance with HIPAA regulations while providing excellent patient care. Also skilled at fostering seamless operations in a fast-paced environment.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
United Medical Imaging
04.2024 - Current
- Delivered exceptional customer service in person and over the phone, ensuring a smooth patient experience.
- Scheduled and coordinated radiology procedures (X-rays, MRIs, and CTs) with accuracy.
- Verified insurance eligibility, authorizations, and billing approvals to streamline patient care.
- Worked with physicians' offices to correct and complete patient orders.
- Processed co-pays and payments, handling transactions efficiently.
- Assisted patients with medications and imaging preparation for procedures.
- Resolved scheduling errors and minimized disruptions.
- Managed tasks independently, with strong problem-solving skills.
Cast Member
Disney land Resort
06.2023 - 09.2024
- Customer Service
- Problem solver
- Energetic work attitude
- Resolved guests complaints promptly and professionally
- Trained and qualified in food handling, preparation, temperature monitoring, operating kitchen equipment and food safety guidelines
- Park Food Cart, Sales, Cashier.
Authorization Coordinator
UCI Medical Center
01.2022 - 07.2022
- Handled prior authorizations for radiology procedures, ensuring timely approvals.
- Verified insurance coverage and coordinated with providers to meet policy requirements.
- Worked with physicians' offices to resolve authorization issues and secure documentation.
- Assisted patients by explaining the authorization process and answering insurance-related questions.
- Proficient in EPIC for managing records and authorizations.
- Ensured HIPAA compliance in handling patient information.
- Submitted, tracked, and followed up on imaging procedure authorizations.
- Verified eligibility and updated insurance information accurately.
- Reviewed and interpreted insurance policies, ICD-10, and CPT codes for accurate processing.
- Managed high-volume calls, handling both inbound and outbound communication professionally.
MEDICAL OFFICER ADMINISTRATOR/BILLING
RSA Billing
09.2021 - 12.2021
- Registering patients
- Responsible for submitting claims and updating patient insurances
- Submitted insurance claims and posted payments per line item, both electronically and paper
- Processed corrected claims when applicable
- Verifying insurances.
Education
Certificate - Medical Office Administrator
Concorde Career College
Garden Grove, CASkills
- Authorizations management
- Payment processing
- Scheduling coordination
- Insurance verification
- EPIC charting
- Customer relationship management
- HIPAA compliance
- Problem solving
- Effective communication
- Attention to detail
- Call routing
- Administrative skills
- Verbal and written communication
- Complex Problem-solving
- Multitasking and organization
- Office administration
- Telephone etiquette
- Researching skills
- Customer service
- Call forwarding
- Appointment scheduling
- Appointment confirmation
- Sensitive information handling
- Data confidentiality
- Client communication
- Multi-line telephone systems
- Scheduling appointments
Personal Information
Title: Medical Records Technician
References
Available upon request.
Timeline
Front Desk Receptionist
United Medical Imaging
04.2024 - Current
Cast Member
Disney land Resort
06.2023 - 09.2024
Authorization Coordinator
UCI Medical Center
01.2022 - 07.2022
MEDICAL OFFICER ADMINISTRATOR/BILLING
RSA Billing
09.2021 - 12.2021
Certificate - Medical Office Administrator
Concorde Career College