DAHNNAYE RODRIGO ORTIZ
San Diego
Summary
Dedicated and customer focused professional with extensive experience in hospitality, specializing in craft beer and mixology. Known for delivering exceptional service, multitasking effectively in fast paced environments, while building strong relationships with guests. Reliable and eager to bring enthusiasm and professionalism to a team setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beertender
Bravery Brewing
Lancaster, CA
12.2022 - Current
- Developed strong knowledge of beer, wine and spirits varieties and their associated ingredients.
- Demonstrated ability to multi-task efficiently during busy hours by managing multiple orders simultaneously.
- Assisted in changing kegs, restocking glassware and stocking beer cans as needed.
- Built relationships with customers by engaging in conversations about local events or popular topics.
- Exhibited excellent customer service skills by providing friendly, efficient service to guests.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Bartender
Don Sals
Lancaster, CA
06.2023 - 08.2024
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Kept bar organized and clean during busy hours.
Bartender
The third place
Lancaster, CA
02.2022 - 03.2023
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Served snacks or food items to customers seated at bar.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Took beverage orders from serving staff or directly from patrons.
Cashier
Bravery Brewing Pizza
Lancaster, CA
03.2021 - 12.2022
- Operated cash register and accurately processed payments.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Provided excellent customer service by greeting customers and offering assistance.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Fast Food Cashier
Krispy Kreme
Palmdale, CA
08.2019 - 02.2021
- Utilized knowledge of menu options to answer customer inquiries promptly.
- Carried food supplies, equipment, and utensils to and from storage and work areas.
- Assisted team members with tasks such as cleaning tables, restocking condiments and disposing of trash.
- Followed all safety regulations when handling food items or operating equipment.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
Associate in Arts (A.A.) - Business
Antelope Valley Community College
Lancaster, CASkills
- Fast Learner
- Highly reliable
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Clear and effective communication
- Changing beer kegs
- ABC standards
- Product presentation
- POS system experience
Certification
- Cicerone Certified Beer Server
- California Food Handler Certification
- Responsible Beverage Service Certification
Timeline
Bartender
Don Sals
06.2023 - 08.2024
Beertender
Bravery Brewing
12.2022 - Current
Bartender
The third place
02.2022 - 03.2023
Cashier
Bravery Brewing Pizza
03.2021 - 12.2022
Fast Food Cashier
Krispy Kreme
08.2019 - 02.2021
Associate in Arts (A.A.) - Business
Antelope Valley Community College