- Physical fitness and maintaining an active lifestyle
- Snowboarding as a recreational and challenging outdoor activity
- Shopping with a focus on style and trends
- DJ-ing to explore music creativity
Dahlia Ramirez
Pomona
Summary
Dynamic and results-oriented professional with a proven track record at Starbucks, excelling in customer service excellence and leadership development. Spearheaded training programs that increased team productivity and enhanced customer satisfaction. Demonstrated adaptability and problem-solving skills during a software development internship at Planview, where I contributed to innovation and operational efficiency.
Overview
7
7
years of professional experience
Work History
Barista & Trainer
Starbucks
Pomona, CA
11.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Delivered exceptional customer service in a fast-paced environment, ensuring customer satisfaction and loyalty.
- Trained new employees, fostering a supportive and productive work culture.
- Handled inventory management, including receiving and organizing shipments.
- Resolved customer complaints with professionalism, ensuring positive outcomes.
AVID Tutor
Armstrong Elementary School
Diamond Bar, CA
01.2018 - 12.2022
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Worked closely with students to enhance their understanding of challenging subjects.
- Developed personalized strategies to improve academic performance and confidence.
Software Developer Intern
Planview
Ontario, CA
06.2019 - 09.2019
- Created and enhanced an AI chatbots application to improve user experience.
- Delivered presentations to cross-functional teams, showcasing data-driven solutions.
- Collaborated on security and data analytics projects to ensure software compliance and efficiency.
- Worked with developers to identify and remove software bugs.
- Collaborated with team members to design, develop, and launch a user-friendly software product.
Education
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2025
High School Diploma -
Pomona Catholic High School
Pomona, CA05-2018
Skills
- Customer Service Excellence
- Conflict Resolution
- Inventory Management
- Time Management
- Communication Skills/ Problem Solving
- Sales Assistance/ Up-selling
- Cash Handling
- Multitasking Abilities
- Task Prioritization
- Product Knowledge
- Organizational Skills
- Leadership Development
Interests
Timeline
Barista & Trainer
Starbucks
11.2019 - Current
Software Developer Intern
Planview
06.2019 - 09.2019
AVID Tutor
Armstrong Elementary School
01.2018 - 12.2022
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
High School Diploma -
Pomona Catholic High School