DAHIANA TEJEDA
441 Edvevalley Rd, London
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Senior Mortgage Officer
Scotia Group
Dominican Republic
03.2026 - 09.2026
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Contributed to increased patron satisfaction through timely and effective customer service.
- Provided exceptional customer service while negotiating payment arrangements within company guidelines.
- Supported team with customer service issues, voids and returns.
Mortgage Operations Officer
Scotia Group
Dominican Republic
08.2021 - 03.2026
- Processed mortgage documents to ensure adherence to bank policies.
- Communicate with internal teams to ensure work efficiency and make sure Scotiabank is listed as Loss payee
- Coordinated daily branch operations, ensuring accurate transaction processing and service delivery
- Trained staff on procedures, documentation requirements, and control checks
Transfers Officer (Temporary Support)
Scotia Group
Dominican Republic
11.2023 - 04.2024
- Supported branches by resolving investment-related transaction inquiries via phone.
- Executed electronic and check transfers with a focus on accuracy and compliance.
- Verified account documentation for completeness and regulatory adherence prior to processing.
- Minimized risk exposure by identifying potential fraud cases during transaction reviews and escalating issues to management.
AML Analyst (Temporary Support)
Scotia Group
Dominican Republic
08.2023 - 11.2023
- Reviewed and analyzed documents on anti-money laundering.
- Reviewed and analyzed documents about anti-money laundering.
- Gathered client information to complete reports.
- Gathered client information to complete reports.
Education
Currently Studying: Pre-health Sciences - Health Care
Fanshawe College
LondonSkills
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Customer service-focused
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Mortgage Officer
Scotia Group
03.2026 - 09.2026
Transfers Officer (Temporary Support)
Scotia Group
11.2023 - 04.2024
AML Analyst (Temporary Support)
Scotia Group
08.2023 - 11.2023
Mortgage Operations Officer
Scotia Group
08.2021 - 03.2026
Currently Studying: Pre-health Sciences - Health Care
Fanshawe College