Dahanna Naranjo
Toronto,ON
Summary
Proven leader in kitchen management and customer service, I significantly enhanced efficiency and reduced food waste at McDonald's Restaurant. Skilled in inventory control and staff training, my strategic approach to operations management and team collaboration led to improved profitability and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
McDonald's Restaurant
04.2022 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Call Center Representative
Health H&M
09.2019 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Selling Supervisor
Miselania Castilla
01.2017 - 02.2018
- Boosted store profitability by implementing strategic merchandising plans and utilizing strong product knowledge.
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
- Enhanced customer satisfaction with attentive service, addressing concerns promptly and professionally.
- Prioritized efficient time management within the team, ensuring tasks were completed on schedule and customer needs were met promptly.
Education
High School Diploma -
Colegio Britanico
Bogota,Colombia12.2019
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Staff Training and Development
- Kitchen Management
- Inventory Control
- Attention to Detail
- Problem-Solving
- Operations Management
- Team Collaboration and Leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Kitchen Manager
McDonald's Restaurant
04.2022 - Current
Call Center Representative
Health H&M
09.2019 - 04.2020
Selling Supervisor
Miselania Castilla
01.2017 - 02.2018
High School Diploma -
Colegio Britanico
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