Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

DAHANG LU

Richmond Hill,ON

Summary

Analytical, detail and relationship-oriented, ambition-driven employee. Effective communicator and team player, always prioritize the collective goal of the team and being supportive to teammates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Financial Services Representative

CIBC
06.2025 - Current
  • Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly.
  • Processed financial transactions accurately, ensuring compliance with regulatory standards and company policies.
  • Educated clients on various financial products, enhancing understanding and promoting informed decision-making.
  • Collaborated with team members to streamline processes, improving overall efficiency in service delivery.

Financial Service Associate

CIBC
07.2023 - Current
  • As a Financial Services Associate in the Imperial Service Team, partnering with Financial Advisors to help high value clients secure their futures and set up their businesses, providing administrative and client support to seek business growth opportunities.

Customer Service Representative

CIBC
06.2022 - 07.2023
  • As a member of the Personal and Business Banking Team, using your knowledge of financial services products to help clients with their day-to-day banking needs.

Commercial Lending Summer Intern

HUAXIA Bank
06.2021 - 08.2021
  • Communicating closely with existing corporation clients to ensure their financial criteria align with the refinance requirement by checking their statement of financial position and annual report.

Education

Canadian Security Course -

12.2023

Bachelor of Business Administrative - Specialist in Management and Finance

University of Toronto
06.2023

Skills

  • Financial services
  • Customer relationship management
  • Cash management

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Certification

CSC - The Canadian Securities Course

Timeline

Financial Services Representative

CIBC
06.2025 - Current

Financial Service Associate

CIBC
07.2023 - Current

Customer Service Representative

CIBC
06.2022 - 07.2023

Commercial Lending Summer Intern

HUAXIA Bank
06.2021 - 08.2021

Bachelor of Business Administrative - Specialist in Management and Finance

University of Toronto

Canadian Security Course -

DAHANG LU