Summary
Overview
Work History
Education
Skills
LANGUAGES
WEBSITES AND SOCIAL LINKS
Timeline
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Dahami Samarathunga

Scarborough,Canada

Summary


Professional with strong background in business , effective communication and operational oversight. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, and delivering high-quality outcomes.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Forest Hill Farmhouse
08.2024 - Current
  • Increased sales revenue by 45% within the first year of management.
  • Achieved a 95% customer satisfaction rating through exceptional service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Associate

Forest Hill Farmhouse
01.2024 - 08.2024
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Guided customers in creating customized products, offering suggestions based on preferences and dietary needs.
  • Accurately processed customer transactions, handling cash and card payments with precision.
  • Collaborated with team members to ensure smooth operations during peak hours.

Freelance Writer

The Island
12.2023 - Current
  • Authored articles on various topics, showcasing strong research and writing skills.
  • Published content, demonstrating ability to engage readers and convey information effectively.
  • Developed compelling narratives and maintained high standards of quality in writing.
  • Received praise from industry experts for the published content and its style of writing.
  • Developed and pitched story ideas to editors.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.

Associate

Harvey's
02.2022 - 11.2023
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Applied Science - Business

Seneca College
Toronto, ON
01.2023

Skills

  • Excel data analysis
  • B2B sales strategy development
  • Business Development
  • Skilled in Microsoft Office
  • Market research
  • Team management abilities
  • Data Analysis
  • Project oversight

LANGUAGES

English
Native or Bilingual
French
Professional Working

WEBSITES AND SOCIAL LINKS

  • The turbulent brilliance of "Gia," world's first supermodel: The Island
  • Diamonds, tears and tiaras: The Island
  • From Hollywood Royalty to a Serene Highness: The Island

Timeline

Assistant Manager

Forest Hill Farmhouse
08.2024 - Current

Associate

Forest Hill Farmhouse
01.2024 - 08.2024

Freelance Writer

The Island
12.2023 - Current

Associate

Harvey's
02.2022 - 11.2023

Associate of Applied Science - Business

Seneca College

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Dahami Samarathunga