Daham Kumarathilake
Scarborough
Summary
With 17 years of experience in the hotel/hospitality industry and an additional 2 years in retail, I am a dedicated and organized individual. I have developed strong skills in front office operations and housekeeping throughout my career. My attention to detail and self-motivated nature enable me to excel in any task at hand. Whether working independently or as part of a team, I am comfortable and capable of achieving desired outcomes. Thank you for considering my qualifications.
Overview
24
24
years of professional experience
Work History
Retail Manager Shop
Paradise Road company
11.2020 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed challenges promptly, enhancing overall service quality.
- Promoted strict adherence to safety and security guidelines to maintain workplace safety.
- Facilitated the selection and preparation of incoming staff.
- Optimized expense management through effective price and service negotiations.
Resident Hotel Manager
Paradise Road The Villa Bentota
01.2010 - 11.2020
- Managed operations of luxury 15-room villa.
- Facilitated guest check-ins through efficient information gathering.
- Addressed complaints effectively to uphold high satisfaction levels.
- Managed event-related group reservations, ensuring access to most advantageous room rates.
- Solicited and reviewed guest feedback and promptly resolved complaints
- Coordinated staff schedules and managed team assignments.
Assistant Manager
Shell Club
01.2008 - 07.2009
- Oversaw cash transactions and maintained precise deposit records.
- Assessed customer requirements and provided tailored recommendations for optimal satisfaction.
- Led daily operations to achieve expected performance, quality and service.
- Executed strategic event scheduling and logistics management for various celebrations.
- Detailed reporting of concerns elevated to upper management.
Guest Services attendant
Shell Club
01.2007 - 01.2008
- Welcomed visitors and members, providing assistance and answering questions.
- Maintained cleanliness of dining room and work areas by busing and resetting tables.
- Utilized POS system to efficiently process orders and payments.
- Developed positive rapport with club members.
- Kept dining areas tidy to ensure compliance with hygiene standards.
- Ensured timely service of meals and refreshments, catering to guest preferences.
- Aided customers with dietary restrictions, allergies, and intolerances in finding suitable meal options by collaborating with kitchen staff on alternatives.
Butler
Embassy Of United States of America
01.2003 - 01.2007
- Monitored completion of cleaning and household tasks to ensure compliance with established quality benchmarks.
- Managed all aspects of small dinner gatherings including setup, serving and tidying up.
- Fostered a harmonious rapport with employer by respecting privacy and confidentiality .
- Performed light housekeeping, laundry services and grocery shopping effectively.
Trainee Intern
Siddhalepa Ayurveda Healt Resort
02.2002 - 05.2002
- Organized supplies for housekeeping tasks by stocking carts with necessary linens and tools.
- Maintained comfortable office areas by regular cleaning.
- Refreshed bathrooms by replacing used towels and replenishing amenities including shampoo, paper towels, and soap.
- Performed vacuuming on carpets, upholstery, and fabrics.
- Quickly managed spill and wet floor incidents upon notification.
Guest service Clerk
Best Western Berjaya Mountroyal Hotel
01.1999 - 12.2001
- Managed reservations by phone and email, inputting guest data into the system with precision.
- Cooperated with team to manage guest needs from arrival to departure.
- Managed daily guest requirements in a dynamic facility environment.
- Recorded daily occupancy, room rates and revenue in property management system for accurate accounting.
- Addressed guest issues promptly and courteously.
- Directed incoming calls to relevant destinations while maintaining a professional demeanor.
Education
Diploma - Restaurent service
Asia lanka hotel school
2001
Diploma - Front office operations
Asia Lanka Hotel school
2000
Advanced Level Exam -
Science College - Mount Lavinia
Mount Lavinia,Srilanka 08.1999
Ordinary Level Exam - Junior High Education
St:Marys College
Dehiwala ,Srilanka 12.1996
Skills
- Guest experiences
- Guest accommodations
- Point of Sale systems
- Quality assurance
Languages
English
Full Professional
Arabic
Elementary
Sinhalese
Native or Bilingual
Skills
Basic computer literacy.
Hobbies and Interests
- Traveling
- Hiking
- Outdoor activities
Timeline
Retail Manager Shop
Paradise Road company
11.2020 - 05.2023
Resident Hotel Manager
Paradise Road The Villa Bentota
01.2010 - 11.2020
Assistant Manager
Shell Club
01.2008 - 07.2009
Guest Services attendant
Shell Club
01.2007 - 01.2008
Butler
Embassy Of United States of America
01.2003 - 01.2007
Trainee Intern
Siddhalepa Ayurveda Healt Resort
02.2002 - 05.2002
Guest service Clerk
Best Western Berjaya Mountroyal Hotel
01.1999 - 12.2001
Diploma - Restaurent service
Asia lanka hotel school
Diploma - Front office operations
Asia Lanka Hotel school
Advanced Level Exam -
Science College - Mount Lavinia
Ordinary Level Exam - Junior High Education
St:Marys College
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