Dagmawi Yoseph
Toronto,ON
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
Work History
Project Manager
KGS Research
04.2023 - 05.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Call Center Team Lead
KGS Research
05.2019 - 04.2023
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process via zoom to identify top talent for call center positions, ensuring a strong foundation for continued success.
Registered Staff Assistant
Providence Health Care
08.2021 - 03.2022
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Provided and assisted essential care services to senior residents
Education
Fitness And Health, Honors
Seneca College
King City, ON04.2020
Skills
- Project Management
- Project Development
- Client Relations
- Risk Management
- Advanced problem solving
Languages
English
Full Professional
Amharic
Professional Working
Timeline
Project Manager
KGS Research
04.2023 - 05.2024
Registered Staff Assistant
Providence Health Care
08.2021 - 03.2022
Call Center Team Lead
KGS Research
05.2019 - 04.2023
Fitness And Health, Honors
Seneca College
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