Dagma Thomas
Mississauga,Canada
Summary
Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns. Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport
Pearson International Airport, Mississauga, Canada
05.2022 - Current
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes
- Passenger check-in includes the movement of checked baggage
- Greet passengers as they enter the terminal and provide directions to the airline ticket counters
- Verified boarding documents with accuracy using ticket scanning technology, enhancing passenger satisfaction and maintaining security protocols
- Assist in preparation and completion of all paperwork associated with the aircraft movement
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Administrative Assistant
HD Group
Etobicoke, Canada
07.2020 - 04.2023
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Answered inbound customer service calls to assist with questions, concerns, or problems
- Giving instructions to the employees about rules and regulations at the workplace
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor's - business administration, project management
Yorkville University
Concord, Ontario12.2022
Skills
- Team management
- Customer service
- Quantitative skills
- Communication skills
- Computer literacy
- Time management
- Bilingual
- Leadership
- Passenger assistance
- Customer service management
- Strong organization
Certification
- Purple RAIC Card
- First Aid and AED
- CPR
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Timeline
Passenger Service Agent
Swissport
05.2022 - Current
Administrative Assistant
HD Group
07.2020 - 04.2023
Bachelor's - business administration, project management
Yorkville University