Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteering
Languages
Timeline
Generic

Dmitrii Antonov

London,ON

Summary

Motivated and hardworking job seeker in the railway industry with experience in safety regulations, written and verbal communication, problem-solving and teamwork. Demonstrated ability to stay alert and focused in emergency situations and make logical decisions to promote personal and employee safety. Experienced in providing exceptional attention to details and strong communication skills in previous roles, resulting in favorable feedback from customers. Committed to providing a positive journey experience for passengers and contributing to the success of the train service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IO Solutions
11.2022 - 08.2023
  • Demonstrated ability to be calm and efficient in a self-learning environment.
  • Managed approximately 30 incoming calls daily.
  • Identified and assessed customers' needs to achieve satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained a positive, empathetic, and professional attitude toward customers at all times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sever and General Assistant

Ste. Annes Court
11.2021 - 01.2022
  • Greeted and accommodated guests, building a positive experience from the first interaction
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Prioritized multiple tasks in a dynamic environment.
  • Collaborated closely with a team of eight other members.
  • Successfully followed safety rules, policies and procedures.
  • Lifted weights up to 60 pounds and worked with heavy equipment.

Cashier

Walmart
07.2021 - 11.2021
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Provided efficient and courteous service to customers.
  • Accurately processed customer payments using cash, credit cards, and checks
  • Handled customer complaints in a timely and professional manner.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

High School Diploma -

Fredericton Hishg School
Fredericton, NB
06.2022

Skills

  • Train Operations Understanding
  • Basic Repairs
  • Critical Thinking
  • Loading and Unloading Procedures
  • Emphasis on Safety
  • Team Work
  • Communication
  • Active Listening
  • Reading Comprehension

Accomplishments

  • Grade 11 – 4.0 GPA.
  • Grade 12 – 3.9 GPA.
  • Award for great accomplishments in Math Foundations 110. (only 5 awarded to class)
  • 7Th highest grade Biology 112 course.

Certification

  • [Standard First Aid With CPR-C ], [Lifesaving Society] - [Jan 7, 2024 - Jan 6, 2027]

Volunteering

  • Breakfast and Lunch Attendant (Cats Kitchen) Fredericton, NB December 2020 - May 2022

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Customer Service Representative

IO Solutions
11.2022 - 08.2023

Sever and General Assistant

Ste. Annes Court
11.2021 - 01.2022

Cashier

Walmart
07.2021 - 11.2021

High School Diploma -

Fredericton Hishg School

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Dmitrii Antonov