Dafnice Velez
Palmdale,Ca
Summary
Performance-driven Vice President with 5 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
12
12
years of professional experience
Work History
Vice President
Western Fabrication Tech Corp
11.2018 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Manage over 20 accounts at the same time.
- Negotiate high-value contracts that maximize profitability while mitigating risks for the company.
- Approve regular payroll submissions for employees.
- Direct staff and manage annual capital budget.
- Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Control costs and optimize spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Execute regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Cultivate strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Improve operational planning and business frameworks to enhance resource utilization and reduce waste.
- Cross-train existing employees to maximize team agility and performance.
- Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- On-board new employees with training and new hire documentation.
- Maximize performance by monitoring daily activities and mentoring team members.
- Conduct monthly inventories of raw materials and components on work floor.
- Conduct monthly safety meeting with my employees to reinforce safety protocols.
Assistant Manager
East Penn Manufacturing Co
09.2015 - 12.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Customer Service Representative
Fine Fare Supermarket
01.2013 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
Reading High School
Reading, PA06.2014
No Degree - Business
Reading Area Community College
Reading, PAHigh School Diploma -
Muhlenberg Career And Technology Center
Reading, PA06.2014
Associate of Science - Real Estate
College of The Canyons
Valencia, CA06.2023
Skills
- Staff Management
- Strategic planning
- Operations management
- Sales and marketing
- Verbal and written communication
- Negotiation
- Budgeting
- Business Development
- Mathematical calculations
Languages
Spanish
Native or Bilingual
References
- Edward Iriana - Owner of Western Fabrication
(818)-968-3240
- Jensy Flete - Safety Manger for Cr England
(646)-422-9302
- Di Thompson - Realtor
(661)-713-4233
Timeline
Vice President
Western Fabrication Tech Corp
11.2018 - Current
Assistant Manager
East Penn Manufacturing Co
09.2015 - 12.2017
Customer Service Representative
Fine Fare Supermarket
01.2013 - 09.2015
High School Diploma -
Reading High School
No Degree - Business
Reading Area Community College
High School Diploma -
Muhlenberg Career And Technology Center
Associate of Science - Real Estate
College of The Canyons
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